The University of Texas at Austin · 1 day ago
Senior Technical Support Specialist
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Texas at Austin is seeking a Senior Technical Support Specialist to provide technology support and solutions within University Housing and Dining. The role involves computer desktop end-user support, audio-visual support, and ensuring optimal performance of hardware and software systems.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service
Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers
Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals
Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned
Assist with IT inventory
Qualification
Required
High School graduation or GED
Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office
Three years of demonstrated experience in IT customer service and/or help desk environment
Knowledge of directory services and remote access tools
Knowledge of computer and peripheral operations, installation, and troubleshooting
Relevant education and experience may be substituted as appropriate
Preferred
Experience managing a Citrix Virtual Desktop Environment
Experience supporting systems remotely
Experience supporting clients on-site /in-person
Excellent problem-solving and time-management skills
Demonstrated ability to learn quickly
Demonstrated ability to take initiative and prioritize multiple projects
Benefits
100% employer-paid basic medical coverage
Free Capital Metro bus rides
Retirement contributions
Paid vacation, sick time, and holidays
Career growth & professional development
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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