Elite Home Health Care · 1 day ago
Scheduling Resources Manager
Brooklyn, NY
Full-time
Onsite
Mid Level
$70K/yr - $75K/yrElite Home Health Care is dedicated to providing high-quality, client-centered home care services. The Scheduling Resources Manager is responsible for supervising a team of care coordinators and ensuring effective service delivery while maintaining compliance with regulatory standards.
Health CareHome Health CareHospital
Responsibilities
Supervise, mentor, and support a team of home care coordinators
Responsible for the assigned caseload, ensuring that patients receive the best possible home care services
Assist with scheduling oversight, particularly for high-needs or urgent cases
Collaborate with management to develop policies, procedures, and best practices
Generate reports on team activity, service delivery metrics, and outcomes
Serve as a point of escalation for complex client or family issues
Ensure effective and empathetic communication between coordinators, caregivers, and clients
Maintain successful caseload management and ensure timely and appropriate care for patients
Attend departmental training and meetings to stay updated on policies, procedures, and best practices
Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively
Update patient and caregiver records in HHA eXchange accurately and promptly
Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs
Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers
Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests
Assist with on-call duties as scheduled
Other projects and duties as assigned
Qualification
Required
High School Diploma Required; Associate or Bachelor's degree preferred
General experience in healthcare or a related area preferred
Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation
Strong leadership and problem-solving skills
Excellent organizational abilities and attention to detail
Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families
Ability to define problems and goals, collect data, establish facts, take action, and address issues
Ability to multitask in a fast-paced environment
Flexible schedule to accommodate the needs of the department and patients
Preferred
Associate or Bachelor's degree
General experience in healthcare or a related area
Benefits
Medical Insurance
PTO & Sick Time
Referral Program
Company
Elite Home Health Care
Elite Home Health Care is a home care agency providing home care service company. It is focused on personal care aides and others.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gershon Strasser
Chief Executive Officer
Yehuda Fonfeder
Chief Financial Officer
Company data provided by crunchbase