Rhythm · 1 day ago
Client Success Manager
United States
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expRhythm is redefining the future of remote cardiac monitoring, and they are seeking a high-performing Client Success Manager to join their Operations team. This role is responsible for driving retention, adoption, and long-term value across cardiology practices and healthcare systems by managing client relationships and ensuring they achieve measurable value from Rhythm's solutions.
Electronic Health Record (EHR)Health CareMedical
Responsibilities
Own primary relationships for assigned client accounts and build trusted, long-term partnerships
Serve as the main point of contact for client communications, strategy, and issue resolution
Drive retention, satisfaction, and utilization by ensuring clients achieve measurable value from Rhythm's solutions
Track, analyze, and report on key success metrics, including utilization, satisfaction, and retention
Lead regular client check-ins and account reviews to align on Rhythm's performance and goals
Lead client calls, product demonstrations, and training sessions, partnering with internal SMEs as needed
Identify workflow gaps within client operations and recommend solutions aligned with Rhythm's services and best practices
Translate client feedback into actionable insights for product and operational improvements
Partner with Operations, Sales, Product, Clinical, and Administrative teams to ensure a consistent, high-quality client experience
Act as the voice of the client internally to support scalable improvements
Proactively identify upsell and cross-sell opportunities by understanding client needs and goals
Clearly articulate the value of additional products and features that improve efficiency, revenue, and patient outcomes
Support new client onboardings and EHR integrations, building strong relationships from the start
Manage routine client reporting and maintain accurate account documentation
Qualification
Required
3–5 years of experience in Customer Success, Account Management, or a related role within healthcare technology
Experience with consultative selling, product demonstrations, and client-facing presentations
Strong communication, relationship-building, and organizational skills
Ability to manage multiple client accounts in a fast-paced environment
Experience using CRM and client success tools (e.g., Salesforce, Notion, Microsoft)
Motivated by improving patient outcomes through innovative healthcare technology
Willingness to travel up to 25% for client onboarding and on-site meetings as needed
Company
Rhythm
Say goodbye to external software for managing implanted cardiac devices.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$34MKey Investors
Aldrich Capital Partners
2021-06-25Private Equity· $34M
Recent News
2024-05-23
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