The Hartford · 22 hours ago
AWS Cloud Engineer
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$123K/yr - $184K/yr
4+ years expThe Hartford is an insurance company committed to making a difference and providing opportunities for personal and professional growth. They are seeking an AWS Cloud Engineer to design and implement cloud services that optimize environments for high availability and scalability while enhancing customer experiences through Contact Center technologies and Voice Bots.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Identify, drive, and implement services to standardize cloud environments across the enterprise
Build reusable architectures and services that can be leveraged by agile teams to improve development velocity
Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity
Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies
Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows
Advise on scalability and development opportunities to enhance customer experience capabilities
Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management
Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails
Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC)
Champion automation and programmable infrastructure for enterprise-grade deployments
Serve as a trusted cloud and customer experience expert for aligned business units
Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities
Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation
Work closely with the Chief Technology Office, Enterprise Data Office, Claims and Contact Center operations to deliver simple, outcome-driven solutions
Qualification
Required
Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code
Minimum 4+ years of software development or data engineering experience
2+ years of operating production workloads in cloud infrastructure
Proven experience with SDLC, Agile, and iterative deployment practices
Expertise in Contact Center technologies (e.g., Genesys, NICE, Amazon Connect) and Voice Bots/Conversational AI
Ability to communicate effectively at all organizational levels and influence leadership
Ability to work independently in a lean, agile, and fast-paced environment
Understanding of Serverless, Container, Observability; Cloud trail
Preferred
Experience with large-scale application and business process cloud re-imaging
Exposure to cross-account code promotion best practices
Knowledge of cloud security best practices, IAM, and regulatory compliance
Practical application of DevSecOps and Agile methodologies
Cloud certifications required (AWS, Azure, or GCP)
Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
Company data provided by crunchbase