Omeda · 15 hours ago
Client Operations Analyst
United States
Full-time
Remote
Mid Level
3+ years expOmeda is an enterprise software company that unifies subscription management, customer data, and email and marketing automation into a single platform. They are seeking a Client Operations Analyst to enhance their Client Success organization by analyzing customer and platform data, improving processes, and delivering insights to support customer retention and expansion.
DatabaseEmail MarketingInformation TechnologySaaSSoftware
Responsibilities
Own and maintain core CS reporting and dashboards used by Client Success leadership and frontline teams
Analyze CS workflows, account coverage, and engagement patterns to identify inefficiencies and improvement opportunities
Support operational initiatives that improve scalability, consistency, and visibility across the customer lifecycle
Monitor and analyze customer health signals using platform data such as audience growth, email trends, engagement, and product adoption
Identify trends, risks, and opportunities across the customer base and surface actionable insights
Support QBRs, renewal planning, and strategic account reviews with data and analysis
Partner with Client Success Managers to provide data-backed insights that support renewals and expansions
Help quantify customer outcomes and value delivered through the Omeda platform
Assist in identifying leading indicators of churn risk and expansion opportunity
Translate insights into practical enablement materials, playbooks, and best practices for CS teams
Collaborate with Support, Product, and Go-to-Market teams to align on customer insights and operational needs
Support onboarding and ongoing training with operational and data-driven guidance
Qualification
Required
3–5 years of experience in Client Success Operations, Customer Operations, Revenue Operations, or a related analytical role
Strong analytical skills with experience working directly with customer or SaaS platform data
Ability to build, maintain, and interpret dashboards, metrics, and KPIs related to customer health and engagement
Comfort working cross-functionally with Client Success, Support, Sales, and Product teams
Proficiency with Excel/Google Sheets and BI or reporting tools; familiarity with CRMs and CS platforms is a plus
Company
Omeda
Omeda's core capabilities have expanded to encompass print, email and web-based audience solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sverica Capital
2022-08-02Private Equity
Leadership Team
James Capo
Chief Executive Officer
Recent News
Company data provided by crunchbase