Echo360 · 1 month ago
Customer Success Manager (Education-01.2026)
United States
Full-time
Remote
Mid LevelEcho360 is a company focused on providing products and services for higher education and corporate enterprise accounts. They are seeking a Customer Success Manager to lead account management, relationship management, and renewals, with a focus on customer satisfaction and retention.
EdTechEducationHigher EducationInformation Technology
Responsibilities
Actively promoting new product offerings and features to accelerate adoption and drive usage growth
Managing and renewing existing account relationships
Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region
Qualification
Required
Experience in account management and relationship management
Proven track record of driving customer satisfaction and retention
Ability to promote new product offerings and features
Detail-oriented with a do what it takes attitude
Strategic thinking aligned with company and customer goals
Customer-centric mindset focused on the end-to-end customer experience
Servant-leader mentality with expertise in capabilities
Strong collaboration and communication skills, both verbal and written
Ability to work cross-functionally within the organization
Understanding of how a SaaS company operates and delivers value
Preferred
Experience in higher education or corporate enterprise accounts
Familiarity with Echo360 products and services
Company
Echo360
Echo360 combines all of the video capabilities into a single, smart solution that is so easy to manage.
Founded in 2007
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$214.75MKey Investors
o15 Capital PartnersRunway Growth CapitalDuchossois Technology Partners
2024-05-14Debt Financing· $43M
2022-01-11Acquired
2019-05-01Debt Financing· $15.5M
Leadership Team
D
Debbie Mitchell
Vice President, Human Resources
Recent News
2025-11-26
Morningstar.com
2025-11-22
2025-11-21
Company data provided by crunchbase