Brink’s Inc · 18 hours ago
Account Services Lead
Coppell, TX
Full-time
Onsite
Senior Level
$25/hr - $29/hr
5+ years expBrink's Inc is a leading global provider of cash and valuables management, and they are seeking an Account Services Lead to manage customer relationships and communications. This role involves handling escalations, problem resolution, and ensuring customer satisfaction through effective project management and collaboration with internal teams.
Asset ManagementBankingConsultingFinance
Responsibilities
Own a portfolio of customers as a single point of contact for all customer service needs
Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer
Monitor customer satisfaction levels to ensure the highest quality of service
Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings
Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs
Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience
Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries
Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations
Support planning strategies and initiatives to enhance the delivery of services to the customer
Perform other duties as assigned or necessary
Qualification
Required
Excellent interpersonal, communication, and presentation skills
Strong consultative, analytical, and problem-solving skills
Advanced influencing skills with the ability to view issues through both company and customer lenses
Successful track record of interacting with various mid- and high-executive level leaders within large financial institutions and commercial organizations
Ability to manage and prioritize multiple competing projects
Advanced change relationship management skills
Proficiency in PowerPoint, Excel, MS Products and executive-level communication
Advanced Understanding of Brink's Core Systems: iCash, iINFO, 24SEVEN Portal, Track and Trace, Salesforce, iTrack, CIT Warehouse, BAMS, Service Now, Safe Server, EBS, Brink's Bridge
Ability to work extended hours/weekends, on short notice, to support business needs
Preferred
Bachelor's degree in Business, Marketing, Logistics or related field
5+ years of experience in customer success, account management, or related roles
Knowledge of key systems and tools relevant to the role
Ability to travel on short notice to customer meetings and/or support Brink's branch operations
Company
Brink’s Inc
Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-06-05Post Ipo Debt· $800M
1996-01-12IPO
Leadership Team
Michael Gabay
Executive Vice President - President Europe
Recent News
2025-12-11
2025-09-02
Brink's Company (The)
2025-08-06
Company data provided by crunchbase