St. Louis Arc · 10 hours ago
Service Desk Technician
St Louis, MO
Full-time
Onsite
Entry Level
$26/hr - $26/hr
2+ years expSt. Louis Arc is dedicated to empowering individuals to live their best lives, and they are seeking a Service Desk Technician to provide IT support to staff and clients. The role involves troubleshooting and resolving technical issues, maintaining IT asset inventory, and ensuring smooth operation of technology solutions across the organization.
Health CareNon Profit
Responsibilities
Provide IT support by deploying technology solutions that keep staff connected and systems running smoothly across the St. Louis Arc
Provide in-person and remote technical support to end users and client network administrators
Respond to and resolve service requests via email, phone, and ticketing system
Troubleshoot, diagnose, repair, and upgrade hardware and software
Support Windows, Android, and iOS operating systems
Maintain accurate and detailed documentation of work performed and resolution steps
Configure, deploy, tag, and maintain end-user hardware, software, and peripherals
Manage and maintain IT asset inventory
Collaborate with IT team members on projects and escalated issues
Learn, implement, and support new software and operating systems
Establish and maintain professional, empathetic, and respectful client relationships
Travel to St. Louis Arc sites as needed to provide on-site support
Qualification
Required
Associates, Bachelor's, or technical certifications strongly desired; or 2 years related experience and/or training; or equivalent combination of education and experience
Strong user skills in PC, Windows, and LAN networks
Knowledge of Windows in a hybrid environment
Experience supporting users in person, by phone, and via remote management tools (RMM)
Ability to configure and support mobile devices, desktops, laptops, printers etc
Ability to multitask, prioritize work, and work independently
Excellent customer service, communication, and organizational skills
Knowledge of TCP/IP and basic network troubleshooting
Preferred
Two years of IT Helpdesk experience preferred
Benefits
Health insurance
Retirement
Time off
Company
St. Louis Arc
The St. Louis Arc is a non-profit agency that provides support to adults and children with intellectual and developmental disabilities
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Charter Communications
2023-09-15Grant
Leadership Team
Mark Keeley
Chief Executive Officer
Recent News
2023-10-02
IoT global network
2023-10-02
Company data provided by crunchbase