Stamford Health · 13 hours ago
Clerical Administrator
Stamford, CT
Full-time
Onsite
Entry Level
1+ years expStamford Health is a non-profit independent health care system committed to caring for the community through high-quality health and wellness services. The Clerical Administrator will perform front desk operations, including patient registration, scheduling, and maintaining efficient patient flow while ensuring quality customer service standards are met.
Health CareHospitalityNon Profit
Responsibilities
Register patients, scan scripts as indicated into the specific systems
Verify patient’s information (name, DOB), inform HIM of any discrepancies, verify insurance, address, Physicians, exam ordered vs. exam scheduled and inform Technologists of any discrepancies. Call Physician’s office or Contact Center for missing scripts
Sends faxes and delivers received faxes to appropriate individual promptly
Maintains waiting room and office area, keeping space neat and free from clutter
Assists with activities as requested which may include, but not be limited to: Medicare documentation/correspondence, record keeping, charge entry/verification, computer data entry (onset dates/discharges)
Collects/accepts patient co-payments, perform ABN’s as needed
Competent use of all required programs and applications as instructed, including Optumcare for ABN’s, Elavon for co-payments, and Nthrive for insurance verification
Maintain customer service standards and be proactive in minimizing patient wait times
Support implementation of new processes, technology, and equipment directly related to and or specifically used at SH Radiology Front Desks
Support leadership in implementation of new policies, procedures, and initiatives
Provide mentoring and support to other registrars as needed
Maintain efficient patient flow from moment of sign-in to when patient is escorted back to department for their exams
Perform proactive verification and/or authorizations for insurance approval for scheduled and non-scheduled performed radiological exams
Reviews referring physician and patient documentation for Medical Necessity against insurance protocol requirements for pre-certification purposes
Actively communicates with technologists and radiologists throughout the work day regarding status of authorization for scheduled exams (e.g.., communicate need for reschedule and/or cancellation if authorization not in-hand)
Actively communicates with technologists and radiologists throughout the workday regarding any changes from scheduled exams to exams to be performed (based on established protocols) and communicating changes to referring providers and patients, as well as ensuring acquisition of accurate authorizations and written orders
Direct liaison to referring provider’s offices and patients regarding new, changed, or pending insurance authorizations, as well as on-going education of changes in authorization requirements. Will be located on-site to allow for face-to-face interactions with patients and/or referring providers when necessary
Active participation in development of on-going process improvements related to authorization management processes
Responsible for scheduling stat, emergent patients for outpatient diagnostic exams. Interacts with patients, their representatives, physicians, physician office staff, employers and others to gather and ensure accuracy of demographic, billing and clinical information. Produces and distributes required forms with accurate patient information
Attends scheduled staff meetings, in service education opportunities and participates in continuing education programs. Formulates and maintains effective working relationships with employees and other managers of the health care team
Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for the professional purposes which are in the patient’s best interests with full consideration of their legal rights. Displays a positive attitude when interacting with provider’s office staff, providers and fellow employees
Politely and professionally acknowledge patients upon their arrival, using eye contact, friendly smile and always maintains a friendly and professional disposition
Answers patients’ questions to the best of their abilities and addresses their concerns, seeks to deescalate challenging situations
Answers telephone promptly and politely, excusing self if in the presence of patients. Identify self and department in a courteous and professional manner when answering. Provides information to the caller or refers call to the appropriate party. Politely asking caller if they could be placed on hold
Demonstrates a good working knowledge of the department’s services to provide accurate information to referral sources and patients
Provides information to callers, routes calls as appropriate, takes clear and concise messages
Retrieves voicemail messages and responds to them promptly
Ensures that all patients/visitors are acknowledged
Waiting room rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information. Relay causes of delays to patient and anticipated time of service
Schedules patient exams as necessary, including all walk-ins
Print schedules for next day as needed
Communicates cancellations and rescheduled appointments to specific department
Cancels and reschedules appointments as needed
Qualification
Required
High school diploma
One year of similar experience desirable
Strong interpersonal and organizational skills required
Ability to handle multiple tasks in a fast-paced environment
Computer skills required
Able to work independently in front office environment
Benefits
Generous shift differentials
Free convenient parking
Free transportation from the Stamford train stations
Professional Development and Organization Development program
Comprehensive New Manager Orientation
Company
Stamford Health
Stamford Health is a not-for-profit healthcare organization.
1001-5000 employees
H1B Sponsorship
Stamford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
JENNIFER G JOSE, MD
Owner/CEO
Kathleen Silard
President and CEO at Stamford Health
Recent News
2025-10-03
2025-09-29
Hartford Business Journal
2025-09-17
Company data provided by crunchbase