Comprehensive Community Health Centers · 13 hours ago
CARE COORDINATOR
GLENDALE, California
Full-time
Onsite
Mid Level
3+ years expComprehensive Community Health Centers is seeking a Care Coordinator to manage patient care through outreach, appointment scheduling, and health education. The role involves coordinating services, ensuring compliance with regulations, and maintaining communication with various departments.
Health CareMedicalNon Profit
Responsibilities
Support telephonic outreach to patients
Generate reports from multiple systems
Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.)
Answer incoming calls
Understand the requirements of the caller and provide precise information, triage appropriately
Use questioning and listening skills that support effective telephone communication
Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects
Understand the impact of attitude in handling calls professionally
Be courteous and conscientious of call queue at all times
Support excellent customer service philosophy
Schedule new patient and follow up visit appropriately
Submit and/or follow-up on authorizations
Eligibility verification and reconciliation
Coordinate with clinic and clinical staff as needed
Stays in compliance with all HIPAA regulations
Good understanding of medical terminology
Maintain daily, positive communication with other departments
Encourage a cooperative, team approach to interdepartmental workflow
Assist other departments as appropriate
Attend meetings as required
Perform other duties, as assigned
Qualification
Required
High School Diploma or GED
Minimum of 3-5 years of experience in a medical office setting
Must be bilingual Spanish required!
Ability to find solutions when barriers are identified
Strong documentation skills
Ability to multi-task and prioritize when needed
Ability to independently seek out resources and work collaboratively
Ability to read, understand and follow oral and written instructions
Experience and work ethics that supports working within a high functioning, team-oriented environment
Demonstrates a willingness and ability to work under supervision
Ability to develop and maintain good working relationships with staff
Ability to use computer and learn new software programs
Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management
Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc
Possesses ability to communicate effectively, both verbally and in writing
Possesses genuine respect for others and acceptance of their individual social and cultural traits
Proficient knowledge of Microsoft Outlook
Able to travel and attend professional meetings, conferences, trainings and clinic sites
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams
Preferred
Medical Assistant Certificate preferred, or equivalent experience
Company
Comprehensive Community Health Centers
Comprehensive Community Health Centers provides health care, medical, and dental services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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