Airwallex · 13 hours ago
Associate Director, Account Management, Enterprise
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $220K/yr
8+ years expAirwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide. The Associate Director, Account Management, Enterprise role is crucial for sales growth in North America, focusing on client engagement and ensuring exceptional customer experiences through collaborative project management and problem-solving.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Take a consultative approach with customers to ensure solutions provided suit their unique business needs
Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Project manage complex customer projects across a number of technical and non-technical domains
Be proactive in identifying and solving client challenges
Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
Report weekly and monthly performance against KPIs, metrics and targets
Ensure the best customer experience and on-boarding process for new customer
Work closely with customer and technical support teams to develop best practices around client engagement
Qualification
Required
At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
Your experience in account management has included work with API's
You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
Preferred
Your sales experience is in payments or fintech
You have meaningful, collaborative relationships with all people that you work with, both internally and externally
You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure
Company
Airwallex
Airwallex is a global payments and financial platform that provides business accounts, payment solutions, and spend management tools.
1001-5000 employees
H1B Sponsorship
Airwallex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$1.53BKey Investors
AdditionSquare Peg CapitalLone Pine Capital
2025-12-08Series G· $330M
2025-05-21Series F· $150M
2025-05-21Secondary Market· $150M
Leadership Team
Jack Zhang
Co-Founder & CEO
Jacob Dai
Co-Founder & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase