BD · 22 hours ago
Field Service Technician
USA CA - San Diego Bldg A&B
Full-time
Hybrid
Entry Level
$20.30/hr - $31.40/hr
1+ years expBD is one of the largest global medical technology companies in the world, seeking a Field Service Technician to provide technical support for their Pyxis automated dispensing systems. The role involves remote and on-site support, troubleshooting, and ensuring compliance with hospital requirements while maintaining a focus on customer service.
Health CareMedical DeviceTechnical Support
Responsibilities
Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities
Perform remediation, configuration, and updates for medical devices, software, and networking systems
Conduct routine checks to verify proper functionality after setup
Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases
Provide customer-focused technical support in a professional, responsive, and resourceful manner
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Maintain compliance with hospital vendor credentialing requirements
Follow calibration protocols for servicing equipment
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed
Qualification
Required
High School diploma
Ability to travel extensively for field-based service assignments
1+ year of technical experience required
Prior military experience in electronics or IT roles are encouraged to apply
Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems
Valid driver's license and reliable transportation required
Must live within one hour of a major airport for travel efficiency
Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods
Must maintain personal parts inventory, sourcing from approved vendors
Open availability Monday–Friday; work occurs ~30 hours per week, plus travel time
Position requires some nights and weekends based on customer needs
Travel is regional, national, and local, with work scheduled primarily during weekdays
Duties may require compliance with hospital vaccine and credentialing requirements
Preferred
Associate degree in biomedical, IT, electronics, or a related field preferred
Prior experience in government or VA/DoD healthcare systems strongly preferred
Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus
Familiarity with automation equipment in healthcare settings preferred
Benefits
Valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Medical Device Network
2026-01-17
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