Ivy Hospitality · 1 day ago
Front Desk PM Supervisor 3pm-11pm
Olde West Chester, OH
Part-time
Onsite
Entry Level
1+ years expIvy Hospitality is seeking a Front Desk PM Supervisor to provide exceptional service to guests during their stay. The role focuses on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues efficiently.
HospitalityHotel
Responsibilities
Greet and welcome guests upon arrival, ensuring a warm and positive first impression
Register guests into the hotel’s system, verifying reservation details, address, and payment information
Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members
Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts
Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges
Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary
Answer telephone calls courteously, providing accurate information and service
Handle reservations with efficiency and accuracy
Assist with hotel shuttle or transportation services, ensuring timely and courteous service
Assist guests with luggage upon arrival and departure
Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes
Be aware of and prepare for incoming VIP guests
Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager
Exhibit a positive and cooperative attitude as part of the team
Communicate effectively with coworkers and contribute to a supportive work environment
Handle and account for keys properly
Understand and adhere to emergency procedures and security policies
Ensure the confidentiality and protection of guest room numbers
Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue
Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Oversee the shift and all employees during the shift
Any other job duties assigned by AGM, Sales Team and or GM
Qualification
Required
High School diploma or equivalent
Must have at least 1 year of prior hotel experience to be considered
Strong verbal and written communication skills
Basic computer skills
Knowledge of the hotel, its services, and the surrounding area
Ability to stand for extended periods, up to 8 hours
Ability to lift up to 15 lbs on occasion
Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Company
Ivy Hospitality
Ivy Hospitality is a hotel management service.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase