Braze · 18 hours ago
AVP, Delivery Partnerships
New York, NY
Full-time
Hybrid
Director/Executive
$255K/yr - $270K/yr
15+ years expBraze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The AVP, Delivery Partnerships will lead the global strategy and execution of Braze's delivery ecosystem, ensuring high-quality service delivery through effective partner management and collaboration with cross-functional teams.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Drive reciprocal business growth by architecting co-selling motions that secure new logos for Braze while simultaneously expanding partner service opportunities and driving deeper platform adoption
Oversee the development of enablement programs, certifications, tools, and playbooks that empower partners to deliver world-class Braze services
Ensure partners have the right resources, training, and pathways to independently build profitable and self-sustaining Braze practices
Develop and execute regional Delivery Partner acquisition strategies
Support defining and executing the multi-year strategy for partner-led service delivery across implementations, managed services, and advanced consulting
Establish the frameworks, standards, and operating models that drive consistent partner delivery quality and accelerate customer time-to-value
Partner closely with the CX leadership team to ensure partner-delivered engagements meet or exceed Braze quality standards
Monitor and improve CPSAT globally, identifying systemic drivers of customer satisfaction, gaps in partner capability, and opportunities to proactively improve delivery experiences
Manage and develop leaders across both organizations, ensuring strong alignment, shared goals, and cohesive execution
Build a culture of accountability, innovation, and operational rigor that supports scalable, high-quality partner delivery
Work in close partnership with the Partner COE to align on ecosystem strategy, partner tiers, incentives, and performance frameworks
Collaborate deeply with Sales and CX leadership to ensure seamless transitions from pre-sales to delivery, and from delivery to long-term customer success
Establish and track performance metrics across CPSAT, partner delivery quality, enablement maturity, partner capacity, and partner-driven outcomes
Provide executive insights to senior leadership on the health, risks, and scalability of the delivery ecosystem
Develop and manage senior-level relationships with global systems integrators, consultancies, and scaled delivery partners
Align on shared objectives, service offerings, practice growth, and mechanisms for ensuring consistent customer outcomes
Advocate for the value of Braze’s delivery ecosystem across the company, ensuring partners are recognized as critical extensions of the customer experience and lifecycle
Represent Delivery in executive forums and influence product, go-to-market, and operational decisions that impact partner delivery
Qualification
Required
15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology
7+ years of people leadership, including managing leaders who oversee global or multi-region teams
Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction
Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes
Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models
Strong executive presence, communication, and influencing skills; comfortable navigating C-level discussions internally and with major global partners
A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
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