AMERICAN SYSTEMS · 12 hours ago
Help Desk Technician I
Quantico, VA
Full-time
Onsite
Entry Level
$20/hr - $29/hr
1+ years expAMERICAN SYSTEMS is a dynamic organization focused on innovation and customer success. They are seeking a Help Desk Technician I to provide technical support, troubleshoot issues, and maintain end user devices while ensuring high-quality customer interactions.
GovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Log all help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government
Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems
Troubleshoot and resolve user/client standard end user devices application and configuration problems via telephone assistance call, remote control, and at user locations, including but not limited to operating systems
Maintain and support end user device operating systems and application software
Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices
Troubleshoot and resolve user issues with cloud-based services such as Google Workspace or Microsoft Office365
Perform troubleshooting to resolve software baseline applications and E-Mail problems
Coordinate standard system image configuration changes with the SCCM Image Team
Install, configure, and maintain authorized client applications and software baselines on end user devices
Perform minor hardware repair and replacements on government authorized computer systems
Create/update documentation for technical processes
Assist with installing/testing of system software or hardware configurations and coordinate the documentation of all hardware and software changes
Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests
Assist in the preparation of technical documentation and configuration of change requests
May assist with MCU content management responsibilities as needed
Qualification
Required
As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions
Must hold active DOD Interim Secret or Secret Clearance
Must have 1 year of demonstrated help desk, desk side or similar technical support experience
DOD 8570 IAT Level II certification compliance is required at hire (Such as CompTIA Security+ CE, with enrollment in the Continuing Education (CE) program)
Experience with Microsoft Office Outlook, Excel, and Word
Experience with ticketing systems like Remedy, ServiceNow, Connectwise, Jira, Etc
Experience with Active Directory, Windows devices and Windows Operating Systems (OS)
Excellent interpersonal and communication skills (written and oral)
Strong team player; self-assured, confident, and goal oriented
Ability to organize and manage multiple priorities and delegate effectively
Ability to solve problems and translate policies into daily routine operations
Keen attention to detail
Weekend or after-hours support may be required on occasion
Benefits
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
Washington Technology
2025-12-19
Washington Technology
2025-12-09
Company data provided by crunchbase