Risepoint · 2 days ago
Senior Manager, Student Experience Automation
United States
Full-time
Remote
Senior Level
6+ years expRisepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. The Senior Manager, Student Experience Automation leads the execution and delivery of omni-channel student engagement automations across the student lifecycle, managing a team to ensure quality and reliability in automation delivery.
EducationHigher EducationUniversities
Responsibilities
Own day-to-day execution of student experience automations, ensuring consistent delivery across all active partners and segments
Oversee planning, design, build, QA, and deployment of complex, data-driven automations across engagement channels
Ensure automation workflows are reliable, scalable, and aligned to defined contact strategies and student lifecycle stages
Act as the primary escalation point for execution risks, delivery bottlenecks, and production-impacting issues
Manage and develop a team of Student Experience Automation Managers, Senior Specialists, and Specialists
Set clear expectations for quality, throughput, documentation, and collaboration
Coach team members on technical execution, problem-solving, and adherence to standards
Support hiring, onboarding, performance management, and development planning for the execution team
Establish and enforce execution standards, QA practices, and delivery workflows
Ensure automation work complies with organizational policies related to privacy, accessibility, and student communications
Review and approve high-impact or complex automation work prior to deployment
Promote consistent documentation and knowledge sharing across the team
Partner with automation enablement and data governance functions to align execution with system readiness and data integrity
Collaborate with analytics and reporting teams to review performance trends and identify execution-level improvement opportunities
Coordinate with cross-channel delivery teams to ensure smooth handoffs, aligned timing, and consistent student experience
Contribute execution perspective to roadmap planning and prioritization discussions
Identify opportunities to improve delivery efficiency, reduce rework, and increase automation reliability
Incorporate learnings from performance analysis, testing, and post-launch reviews into execution practices
Prepare the execution team for future operational maturity through process refinement and skill development
Qualification
Required
Bachelor's degree in Marketing, Business Administration, Information Systems, or related field (or equivalent experience)
6–8+ years of experience in automation execution, campaign operations, or systems-enabled marketing functions
3+ years of experience leading or managing automation-focused teams
Strong understanding of omni-channel automation concepts, data-driven workflows, and QA methodologies
Demonstrated ability to manage competing priorities in a high-throughput, deadline-driven environment
Proven collaborator with the ability to work effectively across technical, analytical, and operational teams
Strong communication, organizational, and decision-making skills
Detail-oriented leader with a focus on quality, reliability, and operational excellence
Company
Risepoint
Risepoint partners with universities to create online degree programs and offers recruitment marketing and admissions services.
1001-5000 employees
H1B Sponsorship
Risepoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
Funding
Current Stage
Late StageRecent News
2025-12-02
Company data provided by crunchbase