Help Desk Agent jobs in United States
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University of Utah Health · 21 hours ago

Help Desk Agent

positionSalt Lake City, UT
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Help Desk Agent provides technical support to end-users by troubleshooting various hardware and software issues, documenting problems, and escalating complex issues as needed.

Health CareHigher EducationTechnical SupportTraining
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H1B Sponsor Likelynote

Responsibilities

Resolves questions from University of Utah Health patients and employees via the phone, web tickets, or other digital services
Conducts basic troubleshooting for customer using provided tools
Identifies, researches, and resolves technical problems
Documents, tracks and monitors problems to ensure a timely resolution
Responds to telephone calls, email and personnel requests for technical support
Relies on instructions and pre-established guidelines to perform the functions of the job
Attends team meetings and communicates issues that arise appropriately
Works under immediate supervision
Other duties as assigned by the Service Desk manager

Qualification

Technical support experienceTroubleshooting skillsCustomer service skillsCitrix knowledgeMacintosh OS X knowledgeTeamworkCommunication skillsWork ethic

Required

One year of experience in a technical support field, call center, or equivalency

Preferred

Associate's degree in Computer Science or related field

Company

University of Utah Health

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University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
dateFounded in 1965
location
Salt Lake City, Utah, USA
people-size10001+ employees
web-link
https://www.cs.utah.edu

H1B Sponsorship

University of Utah Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$15M
Key Investors
Kahlert Foundation
2022-11-03Grant· $15M

Leadership Team

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Michael L. Good, MD, FNAI
Chief Executive Officer
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Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
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Recent News

utah.edu
Kahlert Foundation donates $15M to the School of Computing
2025-03-18
Company data provided by crunchbase