Mister Car Wash · 11 hours ago
IT Operations Technician
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expMister Car Wash is the nation's largest and fastest growing car wash company, headquartered in Tucson, Arizona. They are seeking an IT Operations Technician responsible for managing IT hardware lifecycle operations, including device configuration, quality assurance testing, and inventory management.
AutomotiveCleanTechConsumerRetail
Responsibilities
Perform imaging, software installation, and configuration of PCs, tablets, and mobile devices using company-approved standards and deployment tools (Reflect, Tanium)
Stage and configure point-of-sale hardware, servers, and specialized equipment according to site-specific requirements
Conduct quality assurance (QA) testing on all configured equipment prior to shipment to validate functionality, network connectivity, and security compliance
Update BIOS/firmware, apply security patches, and ensure endpoint compliance with company security policies
Troubleshoot basic hardware and configuration issues, escalating complex problems to IT Support or Infrastructure teams as needed
Maintain accurate asset records and related platforms with real-time updates to asset status, location, configuration, and ownership
Apply asset tags, record serial numbers, MAC addresses, and device-specific identifiers during receiving and staging processes
Document configuration settings, firmware versions, and deployment specifications for audit and troubleshooting purposes
Participate in asset lifecycle workflows including procurement receiving, deployment tracking, RMA coordination, and retirement/disposal activities
Support compliance documentation requirements including data sanitization certificates, disposal records, and audit evidence
Flag data quality issues, missing information, or discrepancies to IT Asset Management Specialist and Sr. Manager
Maintain organized warehouse storage areas with clear labeling, location tracking, and organization standards
Receive and inspect inbound shipments from vendors, verify contents against purchase orders, and resolve discrepancies
Conduct regular cycle counts and physical audits to ensure inventory accuracy across all asset classes
Manage spare parts inventory and coordinate allocation for break/fix and deployment activities
Coordinate vendor RMAs, track return shipments, and ensure warranty replacements are received and processed
Maintain chain-of-custody documentation for high-value and sensitive equipment
Schedule and prepare outgoing shipments to remote employees, field locations, and stores based on deployment timelines and project schedules
Package equipment securely with appropriate protection, verify shipping labels and documentation for accuracy, and coordinate pickups
Track shipment progress, proactively communicate delays, and resolve delivery issues with carriers
Coordinate with third-party vendors to ensure orders are fulfilled, configured correctly, and delivered on schedule
Assemble user-specific equipment kits and support onboarding/offboarding provisioning activities
Maintain records of shipped items including tracking numbers, delivery confirmations, and recipient sign-offs
Collaborate with IT Support, Field Technicians, System Admins, and ITAM teams to align staging priorities, resolve equipment issues, and meet deployment deadlines
Communicate equipment status, availability, and potential delays to stakeholders and project owners
Identify opportunities for process improvement in staging workflows, configuration automation, inventory accuracy, or shipping efficiency
Participate in team meetings and contribute to documentation of standard operating procedures
Support ad-hoc projects including hardware refresh initiatives, emergency deployments, and equipment audits
Qualification
Required
High school diploma or equivalent; associate degree preferred
2–3 years in IT preferred, shipping, logistics, or warehouse coordination
Hands on technical ability to configure PCs, networking equipment, and servers prior to shipment
Working knowledge of imaging tools, basic networking (DHCP, DNS, VLANs), BIOS settings, and OS preparation
Familiarity with ITIL, ITOM, and ITAM principles
Skilled in shipping platforms, inventory systems, and Excel for tracking and reporting
Ability to troubleshoot basic devices, configuration, or connectivity issues before deployment
Strong communication skills with a service-oriented mindset
Excellent organization, time management, and documentation skills
Ability to follow and maintain SOPs for configuration, staging, and shipping workflows
Benefits
Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
Modern office space in the heart of downtown Tucson.
On-site Fitness Gym and Bike Share.
Employee Game Room and Lounge.
Free Unlimited Wash Club Membership.
Company
Mister Car Wash
Mister Car Wash is a car washing company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$240.1MKey Investors
Penfund
2021-06-24IPO
2019-05-23Debt Financing· $225M
2017-03-20Debt Financing
Leadership Team
John Lai
President and CEO
Mary Porter
Chief People Officer
Recent News
2025-11-08
2025-11-01
2025-10-31
Company data provided by crunchbase