Informa · 14 hours ago
Customer Success Specialist
1650 SE 17th St, Fort Lauderdale, FL 33316, USA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $54K/yr
2+ years expInforma is a company that creates global platforms for industries to trade, innovate, and grow. They are seeking a Customer Success Specialist to support the customer success function for SFV Art Fairs, focusing on assisting exhibitors, particularly art galleries, in optimizing their event experience.
B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing
Responsibilities
Act as the day-to-day contact for assigned accounts, providing proactive outreach and addressing inquiries
Support art galleries and other exhibitors in setting up and navigating digital tools to optimize their event presence
Remind exhibitors of deadlines, including “Early Bird Pricing” and other opportunities
Collaborate with internal teams to resolve exhibitor issues and ensure seamless event execution
Provide basic troubleshooting and problem-solving for exhibitor challenges
Maintain accurate records of exhibitor interactions and feedback
Qualification
Required
Minimum 2 years of customer service experience
Minimum of 2 years of event coordination or working with exhibitors, preferably in the art industry or similar fields
College degree or equivalent work experience
Proficiency in Salesforce (Service Cloud preferred)
Strong proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Strong phone etiquette and professional email communication skills
Positive energy and professional demeanor
Omni-channel contact center system experience with reporting capability
Exceptional attention to detail and the ability to manage multiple priorities effectively
Excellent written and verbal communication skills, with the ability to handle escalated interactions professionally
Quick learner with the ability to adapt to new systems and processes
Highly organized and detail-oriented, with strong interpersonal and relationship-building skills
Preferred
Knowledge of the Art Fairs industry
Spanish language skills are a plus
Familiarity with exhibition and event operations
Experience in customer service within both B2B and B2C environments
Benefits
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Company
Informa
Informa is a business intelligence, academic publishing, knowledge, and events group.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-05-30IPO
Leadership Team
Andrew Mullins
CEO Informa Connect Division
Patrick Martell
Chief Executive, Business Intelligence Division
Recent News
2025-12-24
Company data provided by crunchbase