State of Maryland · 18 hours ago
Assistant Branch Office Manager (Revenue Specialist II) Taxpayer Services Division
Maryland, United States
Full-time
Onsite
Mid Level
4+ years expThe State of Maryland is seeking a motivated individual to supervise staff in the Frederick Branch Office of the Taxpayer Services Division. The role involves assisting the manager, supervising branch office representatives, and ensuring compliance with tax laws and regulations while providing assistance to taxpayers and businesses.
Government Administration
Responsibilities
Supervise and direct the activities of the branch office representatives in the Frederick Branch office of the Comptroller of Maryland
Learn the duties of the branch office manager
Supervise the work of subordinate staff, which may include professional, technical, or clerical workers
Provide assistance to taxpayers, businesses and tax preparers, who contact the local branch office by phone, in person, or by correspondence through our CRM application
Approve leave and monitor staff coverage of the branch office
Ensure and promote compliance with the tax laws and regulations of the State
Ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting
Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field
Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience
Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience
For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service
Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm
This position is not eligible for telework
Employees in this classification will be assigned duties which require operation of a motor vehicle
Employee assigned such duties will be required to possess driver's license valid in the State of Maryland
The nature of the position requires that the employee be able to travel within the State of Maryland and provide their own transportation to visit various branch offices located within the State of Maryland
Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers
Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc
Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies
Evening and weekend work may be required during peak times of the year
Leave may be limited during certain times of the year due to high volume events, projects or special assignments
The position is considered one of the agency's emergency essential personnel
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland
Preferred
Prior supervisory/management experience
Customer Service Experience
Good Communication skills (speaking & writing)
Organizational skills
Experience with personal computer and software applications
Knowledge and experience in Maryland tax laws and forms
Knowledge and experience in Federal tax laws and forms
Benefits
STATE OF MARYLAND BENEFITS
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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