Cox Enterprises · 22 hours ago
Senior Director, Learning and Development / Training
Atlanta GA
Full-time
Hybrid
Director/Executive
$163K/yr - $272K/yr
12+ years expCox Enterprises is a leading automotive services company, and they are seeking a Senior Director, Learning and Development/Training for Client Operations. This role involves leading the design and implementation of impactful learning and development programs to enhance the organization's capabilities in meeting strategic goals and ensuring effective training for employees and external clients.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Create strategy for Client Operations and Contact Centers training/learning and development
Establish governance structure for learning and development initiatives and priorities
Design and align learning process, approaches and systems with key strategic business objectives to enhance organization capabilities and client training delivery
Establish KPIs, metrics and outcomes to assess effectiveness and efficiency of training programs
Create holistic roadmap for technology, tools and third-party vendors that support Learning and Development for Retail Client Operations, and CAI Retail, Finance and Inventory Client Support employees and clients
Develop strategic vision for training/learning and development for Client Operations employees and CAI contact center agents across the enterprise
Establish Learning & Development roadmap for Client Ops and CAI Call Center Operations employee on-boarding and enablement which will deliver efficiencies through shared curriculum & content applicable across all client-facing roles
Institute a governance structure for all Client Operations Learning & Development that supports the achievement of strategic business objectives, aligns resources and capabilities to meet and anticipate training needs in the long term
Drive the achievement of business goals and effectiveness through the introduction of new learning technologies, methods and processes that enhance existing delivery & execution or create efficiencies within the organization
Develop recommendations for capability requirements and capital investments utilizing subject matter and market expertise to support business case development; responsible for identifying, selecting and negotiating with key vendors/suppliers
Drive best practices in Learning & Development across Client Operations, Retail and Inventory for both employees and external customers
Develop the strategic vision and roadmap for all revenue-retention client training, providing thought leadership and best practices for delivery of external client training, along with solutions related to complex service delivery challenges, ensuring the consistent and efficient delivery of a 5-star training to external customers at scale
Creates the vision and strategy for developing employee capabilities that support a continuous improvement mindset and align with our 5-Star Service Strategy Initiatives that enhance and elevate our customer experience
Work across organization boundaries and partner with Client Operations and cross-functional leaders (i.e. Business Readiness, Sales, Performance Management, Marketing) to align learning & development activities to enable employee launch, implementation and support capabilities to ensure product success and a 5-star client experience
Accountable for success of L&D programs for both employees and external clients; drives L&D processes that improve employee capability and skills
Define, measure and report on KPIs, as well as develop action plans for risks and issues that arise; evaluate the effectiveness of programs and communicates ROI for programs and curriculums
Collaborate with all CAI department product training SMEs and strategic partners in the development and implementation of customized programs
VOE & VOC: Keeps the voice and perspective of the customers, employees and agents present in the learning & development process for internal and external training
Leverage industry best practices to update to KPIs, benchmarks, and performance assessment resources to support client awareness and evaluation of improvement opportunities
Fosters a high performing team culture focused on innovation, leadership, collaboration, and employee and customer experience
Motivates team to action to deliver complex solutions and ensuring the teams overall morale and productivity continue to improve
Successfully collaborates across Cox Automotive business units and client organizations
Qualification
Required
Bachelor's degree in a related discipline and 12 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 10 years' experience; a Ph.D. and 7 years' experience in a related field; or 16 years' experience in a related field
7+ years' experience in a management or leadership role
Proven track record of successfully designing, implementing, and maintaining/enhancing organization-wide learning initiatives
Experience managing an LMS and designing e-learning and blended learning programs
Executive presence
Expert collaborator and motivator
Expert in adult learning
Delivers customer service support to clients and customer groups
Exceptional verbal and written communication skills
Ability to work in a fast paced, self-directed environment to meet aggressive timelines
Highly proficient technical skills – experience managing remote team
Exhibits a sense of urgency to solve problems and drive results
Is committed to continued personal growth and development as well as for his/her team
Preferred
Master's degree in human resources, Organizational Development, Instructional Design, Education, or a related field is preferred
Bachelor's degree in related preferred
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase