Zippy · 11 hours ago
Community Relationship Executive
United States
Full-time
Remote
Senior Level
5+ years expZippy is a company dedicated to simplifying the process of obtaining loans for manufactured homes through a seamless digital experience. The Community Relationship Executive will drive growth by expanding and optimizing the partner network within the community channel, focusing on new business development and senior relationship management.
FinanceFinancial ServicesFinTechLending
No H1B
Responsibilities
Own new business development across Zippy’s community channel - identifying, engaging, and contracting new partners while expanding existing relationships through additional community activations
Serve as the senior relationship owner for key community operators, driving strategic alignment, revenue expansion, and long-term partnership success
Collaborate with leadership to define, execute, and scale partner growth strategies within assigned markets or portfolios
Lead strategic business reviews and performance planning sessions with enterprise partners to ensure alignment on mutual goals and growth initiatives
Analyze performance data to identify trends, barriers, and opportunities that increase loan applications and funded volume
Manage the complete onboarding workflow for new partners and communities, ensuring accuracy, compliance, and timely activation
Coordinate collection and execution of legal amendments, financial documentation, retailer licenses, ACH information, and Power of Attorney for titling
Partner with Risk, Accounting, and Operations to ensure all onboarding requirements meet state and regulatory standards
Deliver process training and platform walkthroughs for new partner teams, ensuring confident adoption of Zippy’s technology and workflows
Own the partner lifecycle from onboarding through adoption and optimization, ensuring continued engagement, performance, and satisfaction
Collaborate with Product Marketing and Originations Sales to activate partners through co-marketing initiatives, events, and educational content
Track partner satisfaction, identify risks, and develop retention strategies to ensure long-term success and origination process alignment
Drive engagement with Zippy’s digital tools to increase efficiency and consistency across the partner network
Track and analyze partner performance through Salesforce and internal dashboards, reporting key metrics such as market share, application volume, and funded loans
Maintain complete, accurate partner and community data within CRM systems
Provide regular insights and recommendations to leadership to guide forecasting, resource allocation, and strategic decisions
Collaborate with all departments at Zippy servicing as the voice and advocate for community partners to streamline partner onboarding, enhance workflows, and reduce friction
Contribute to the design and optimization of scalable onboarding processes, leveraging automation, templates, and CRM enhancements
Provide structured feedback to Product, Engineering, and Operations to inform technology improvements and strengthen the partner experience
Support strategic planning for industry conferences by evaluating which events to attend, coordinating sponsorships and logistics, securing and scheduling meetings, and owning the full travel and on-site agenda for the team
Ensure Zippy shows up organized, prepared, and maximizes every opportunity
Own and lead recurring partner portfolio, servicing, and credit reviews with key accounts, including agenda setting, preparation, and partner-facing presentation of key metrics such as delinquency, defaults, cures, roll rates, vintage trends, and overall portfolio health
Translate complex loan, credit, and servicing data into clear, actionable insights, facilitating discussion on the 'why behind the numbers' and addressing partner questions in real time
Serve as the primary point of contact for assigned partner portfolios, coordinating follow-ups and action plans with internal transactions and sales teams
Monitor servicing activity and performance outcomes, identifying emerging risks, variances, or market-specific trends and proactively collaborating on mitigation strategies
Use portfolio insights to inform partner education, underwriting refinements, and operational improvements that support long-term portfolio performance
Qualification
Required
5+ years of proven experience in channel development, business development, or enterprise account management, ideally within fintech, mortgage, or SaaS
Demonstrated ability to manage both new business acquisition and senior-level partner relationships
Strong operational and compliance understanding, with the ability to manage documentation-heavy onboarding processes
Track record of driving measurable revenue growth through strategic relationship management and expansion
Excellent project management and organizational skills; able to manage multiple priorities with precision
Analytical mindset with proficiency in Salesforce or other CRM systems for tracking partner data and performance
Exceptional communication, negotiation, and problem-solving skills; comfortable influencing across teams and at the executive level
Background in mortgage lending, financial services, or manufactured housing is a strong plus
Tech-forward and resourceful with a 'figure it out' mentality and passion for continuous improvement
Preferred
Experience developing channel playbooks, partner incentive programs, or co-marketing initiatives
Familiarity with legal agreements, licensing processes, and partner compliance workflows
Comfort working in a fast-paced startup environment where adaptability and ownership are key
Benefits
Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Company
Zippy
Zippy engages in providing a simple, online, and fast loan.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.4MKey Investors
ETHZillaBrand Foundry Ventures
2025-12-15Series Unknown· $19M
2025-12-10Corporate Round· $21.1M
2024-10-11Series Unknown· $19.57M
Leadership Team
Jordan Bucy
Co-Founder, President & COO
Christopher Donsbach
Head of Community Partnerships
Recent News
2025-12-16
2025-12-11
thefly.com
2025-12-11
Company data provided by crunchbase