Kimpton Hotels & Restaurants · 12 hours ago
Overnight Front Office Manager
New York, United States
Full-time
Onsite
Entry, Mid Level
2+ years expKimpton Hotels & Restaurants is dedicated to creating heartfelt human connections in the hospitality industry. The Overnight Front Office Manager will lead all Front Office operations, ensuring high levels of guest service, mentoring and coaching the team while managing various responsibilities to enhance guest satisfaction.
HospitalityRestaurants
Responsibilities
Delete or add transactions that will assist in balancing revenues
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures
Inspect all VIP arrival rooms
Attend monthly Wine Hour according to the schedule
Run and attend departmental training classes and seminars as needed
Supervise all duties performed by the Front Office team
Coach, and counsel employees when necessary, using the correct documentation and techniques
Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure
Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts)
Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the 'guest comment card' return ratios
Meet or come in under payroll and expense budgets
Accountable for the 'guest ledger' and its daily maintenance
Ensure that all employees follow cash and credit handling procedures
Meet the desk agents to get any pertinent information, review Front Desk logbook for incidents and arrivals noting any special requests or changes
Assess whether any guest relocation will be necessary, assist guests with services and requests
Follow established key control policy, be knowledgeable of all fire and emergency procedures
Complete other departmental duties as they become necessary and/or required by immediate supervisors
Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction
Create and post all employee schedules within the required time frame
Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts)
Make sure expenses and labor costs are meeting or coming in under budgeted requirements
ServSafe Certification must be completed
TIPS Training must be completed
Qualification
Required
2 years of management experience in hospitality or similar industry
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
Ability to read, write, and verbally communicate effectively and professionally
ServSafe Certification must be completed
TIPS Training must be completed
Preferred
Bachelor's degree is preferred
Experience with Opera and Microsoft Office Suite is preferred
Flexible schedule, able to work overnight, weekends, and holidays when needed
Company
Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-12-15Acquired
Leadership Team
Roger Doyle
Senior Vice President and Chief Financial Officer
Recent News
2025-11-20
Company data provided by crunchbase