Part-time Associate, DTC Customer Service jobs in United States
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The Wonderful Company · 21 hours ago

Part-time Associate, DTC Customer Service

positionLos Angeles, CA, USA
timeFull-time, Part-time
remoteHybrid
seniorityEntry Level
money$18/hr - $22/hr
date1+ years exp

The Wonderful Company is known for its premium FIJI Water brand and is seeking a proactive Associate for their Direct-to-Consumer Home Delivery team. This part-time role focuses on providing exceptional customer service and support throughout the order process, ensuring customer satisfaction and engagement.

AgricultureFood and Beverage

Responsibilities

Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries
Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude
Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction
Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences
Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations
Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication
Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency

Qualification

ECommerce knowledgeCustomer service experienceShopifyZendeskExcel proficiencyMS Outlook proficiencyProblem-solving skillsAttention to detailCommunication skills

Required

Minimum of 1-3 years of work experience in eCommerce, retail, or customer service
Excellent problem-solving skills
Highly organized with strong attention to detail
A positive, empathetic, and professional approach to customer interactions
Ability to handle multiple projects simultaneously
Strong relationship building and communication skills
High level of proficiency in Excel and MS Outlook

Preferred

BS/BA preferred
Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred

Company

The Wonderful Company

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Glassdoor3.5
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The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products,
dateFounded in 1979
location
Los Angeles, California, USA
people-size5001-10000 employees
web-link
http://www.wonderful.com/

Funding

Current Stage
Late Stage

Leadership Team

J
Jordan Weiss
Executive Vice President and Chief Tax Officer
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Amy Snow
Chief Research Officer & Chief of Staff
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Recent News

Morningstar.com
Vori Health and The Wonderful Company Achieve Significant MSK Cost Reduction and Superior Employee Outcomes
2025-11-07
MarketsandMarkets Research Pvt. Ltd.
Agricultural Pheromones Market Set to Reach $9.6 Billion by 2029 | North America Leads the Way
2025-10-29
Business Insider
The US once put a 241% tariff on pistachios — and America went nuts for them
2025-10-23
Company data provided by crunchbase