ASM Global · 17 hours ago
Senior Box Office Manager
Long Beach, CA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $115K/yr
10+ years expASM Global is a leading company in the live events and venue management industry. They are seeking a Senior Box Office Manager to oversee box office operations, ensure excellent customer service, and manage ticketing systems and processes. The role involves supervising staff, coordinating with promoters, and maintaining financial records related to ticket sales.
Entertainment
Responsibilities
Work with venue directors to ensure efficient operations of the box office in each facility
Direct and oversee daily operations as outlined in the Box Office Manual
Maintain the Archtics system and facilitate efficient communication between the Ticketmaster Host and Archtics programs
Develop and nurture strong relationships with all the current tenants in each facility
Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner to ensure an accurate ticket build for all ticketed events
Work with event promoters and appropriate personnel to establish ticket pricing, scaling, and seating configurations
Establish and maintain positive, effective working relationships with the promoter and other show personnel
Build and modify all ticketed events when necessary
Establish event files that correctly document how the show was built, with all the event build details as well as any requested changes to the event over the life of the event
On a daily basis, properly track all holds, comps, audits, and ticket inventory schedules
Manage internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders
Act as the on-site Box Office representative on the day of events for all production changes, artist/promoter/vip program needs, and all other box office related responsibilities including participating in the event settlement process
On event nights, settle all box office activity with a prepared and complete box office statement
Act as the main point of contact between Ticketmaster and Legends Global
Maintain communication with Ticketmaster for any updates and/or revisions within the set-up of the ticketing system
Monitor the daily ticket sales for all upcoming events and communicating the totals to venue directors and promoter representatives
On a daily basis, accurately monitor the inventory of all tickets being distributed and available for sale
Pay close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit
Develop, monitor, and ensure that ticketing related financial information is easily and readily available to the accounting department
Train the staff on proper cash handling procedures and maintain proper cash controls
Accurately record daily cash received, cash advance orders, change orders and vault balances
Properly balance the daily sales of the ticket sellers with regard to the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day
Audit the daily transactions and prepare the end of the day bank deposits
Prepare and submit a daily sales report of the previous day’s business transactions
Train appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations
Train appropriate staff on the use of the Archtics system, to optimize and expand our utilization of this Ticketmaster product across all our venues
Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Supervise, instruct, and train ticket sellers as to the proper selling procedures
Efficiently and courteously answer questions concerning prices, seating, and events
Demonstrate excellent customer service skills, respond promptly to customer needs, respond to requests for service and assistance, able to work independently and handle most box office questions without assistance
Work with the staff to constantly develop and improve the processes, systems, policies, and staff
Act as Manager on Duty as needed for events
All other duties assigned by Assistant a General Manager
Other duties may be assigned
Qualification
Required
Bachelor's Degree required
10 years related box office or ticket experience required
Experience in customer service and supervision essential
Box office, Ticketmaster and Archtics experience required
Superior customer service and problem-solving skills required
Knowledge and experience with financial procedures and managing statistics electronically
Previous supervisor and leadership experience
Advance computer skills including proficiency in Microsoft Office required
Must be able to work independently
Ability to work irregular hours in addition to normal business hours as needed
Excellent written and verbal skills, organizational ability, and interpersonal skills
Ability to effectively supervise box office staff
Ability to prioritize multiple projects
Professional presentation, appearance, and work ethic
Preferred
Experience with Ticketmaster Host and Archtics ticketing systems preferred
Benefits
Medical, dental, vision, life and disability insurance
Paid vacation
401k plan
Company
ASM Global
ASM Global is the world’s leading venue management company and producer of live event experiences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryce G. Townsend
Senior Vice President, Commercial Partnerships
Natalie Sharp
Vice President Commercial Partnership Activation
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