Wheel · 9 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $25/hr
2+ years expWheel is transforming the future of healthcare by providing a premier platform for high-quality virtual care. As a Customer Support Specialist, you will play a significant role in enhancing customer experience by responding to support tickets, troubleshooting complex issues, and collaborating with various teams to resolve problems.
Health CareInformation TechnologyMedicalmHealth
No H1B
Responsibilities
Triage or respond to second level Zendesk support tickets within SLA guidance
Answer incoming calls from our clients, patients, and pharmacies
Handle more complex technical troubleshooting and sensitive situations
Problem solve and de-escalate
Effectively escalate tickets past the tier 2 queue if required
Work cross functionally with other teams when required to solve an issue
Vet and submit JIRA tickets for Engineering and Operations teams
Qualification
Required
2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
Experience with ZenDesk is a must
Great people skills found in empathy, ability to build trust and patience
Clear communication; excellent verbal and written skills
Ability to manage escalations
Preferred
Experience in Health Care is a plus
Benefits
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Company
Wheel
wheel is a healthcare technology company that provides virtual care for patients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$215.6MKey Investors
Lightspeed Venture PartnersCRV
2022-01-19Series C· $150M
2021-05-19Series B· $50M
2020-01-28Series A· $13.9M
Leadership Team
Michelle Davey
Founder, CEO
Griffin Mulcahey
Co-Founder, board member
Recent News
Morningstar.com
2026-01-11
2026-01-11
Company data provided by crunchbase