Team Georgia Careers · 1 week ago
Technical Support Specialist (Full-Time)
Georgia - Fulton - Atlanta
Full-time
Onsite
Mid Level
$54K/yr - $54K/yr
3+ years expAtlanta Technical College (ATC) is seeking highly qualified applicants for its Technical Support Specialist position in the Information Technology division. The role involves supervising the provision of technical support services for faculty and staff, including managing helpdesk calls and maintaining computer networks.
Government Administration
Responsibilities
Directs the processing and response to helpdesk calls from administrators, faculty and staff
Serves as lead technician and provides services to technology users
Installs Microsoft operating systems and applications software
Maintains and repairs computer network, workstations and peripheral equipment including performing troubleshooting functions
Determines computer and/or network hardware and software problems
Researches and investigates new technology products for PC networking, software and hardware products
Communicates accurate information to department staff and outside entities
Assists with the installation of fiber and copper cabling to include hone cabling
Develops and conducts training programs on hardware, software, and network
Serves on appropriate ad hoc committees; and
Performs other duties as assigned by the Information Technology Leadership team
Qualification
Required
Must possess and demonstrate an Associate's degree from an accredited college or university
Three (3) years of related work experience
Experience may substitute for degree on a year-for-year basis
Knowledge of computer and network hardware, operating systems, application software, and network infrastructure
Knowledge of information security practices and technology
Knowledge of the acquisition and deployment of computer software applications and technology hardware
Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems
Skill in the provision of customer services
Skill in the training and supervision of personnel
Skill in the operation of computers and job-related software programs
Decision making and problem-solving skills
Skill in interpersonal relations and in dealing with the public
Oral and written communication skills
Company
Team Georgia Careers
We're Team Georgia Careers, the official career website for the State of Georgia! 🍑 Making a difference in the lives of 10 million Georgians every day.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase