Cohere · 16 hours ago
Community Operations Manager
Frisco,TX,US
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expCohere Life, Inc. is a company focused on community engagement and management. The Community Operations Manager will oversee all aspects of community governance, manage administrative responsibilities, and develop community engagement strategies to enhance resident satisfaction.
Asset ManagementProject ManagementReal EstateRisk Management
Responsibilities
Manage all administrative duties for the support of the Operations objectives, including tasks, special projects, events, and mass mailings
Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member
In collaboration with the Executive Director, Cohere colleagues and other stakeholders, develop a dynamic community engagement strategy that is reflective of the community brand, vision and culture
Analyze resident surveys and data to provide programming solutions for community needs and create programs that are in line with resident data and interests
Oversee the compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders
Manage the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process; prepare weekly Design Review Committee meeting agenda; present applications to the Design Review Committee; follow up with owners or contractors on Design Review Committee decisions
Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow-up with stakeholders and electronic documentation of all relevant communication
Be knowledgeable on community governing documents and community guidelines
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation
Ensure the integrity of all association documents & files; serve as records management coordinator
Assist in the welcome process of new residents/owners
Oversee preventative maintenance services and daily maintenance of community assets including landscape, pools, and similar assets
Prepare reports on all amenity repairs and maintenance concerns
Vet appropriate vendors, service providers and contractors. Manage bid and selection process
Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the governing documents, monitor property for potential risk and make recommendations to mitigate risk
Conduct regular inspections of community property and assets to identify maintenance needs
Coordinate maintenance with external contractors as necessary, ensuring quality workmanship
Implement preventive maintenance programs
Assist in annual budget preparation
Foster a culture of teamwork, accountability, and improvement within the team. Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale
Attend after-hours events and meetings as necessary
Other duties as assigned
Qualification
Required
Minimum of five years of progressively responsible, professional community engagement and/or community association management experience
Bachelor's degree or higher in a relevant field with transferrable skills and knowledge
Effective contract negotiation and vendor relationship management
Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale community associations
Knowledgeable in covenants enforcement and architectural guidelines for large-scale communities
Skilled in community organizing, volunteer management and event planning
Experience in conducting meetings and taking, transcribing and distributing meeting minutes
Comfortable speaking before small and large groups
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint and Outlook
Passion for people and ability to engage in authentic, meaningful ways
Enthusiastic, positive and professional demeanor
Outstanding customer service skills and instincts
Personable, tactful and diplomatic
Collaborative, team-centered approach
Excellent verbal, written and personal communication skills
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up and time management skills
Innovative and creative problem solving using a 'win-win' approach
Initiative to think, reason and make independent decisions
Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi-tasking ability
Flexible, adaptable and growth-oriented
Preferred
Professional certification(s) from the Community Association Institute (CAI) and their professional development program preferred
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Company
Cohere
Founded as DMB in 1997, Cohere is a placemaking and community management firm dedicated to cultivating connected, thriving neighborhoods.
51-200 employees
H1B Sponsorship
Cohere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (13)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Todd Hornback
Shareholder & Chief Executive Officer
Jennifer A. Barefoot, MA, CMCA, AMS
Shareholder & Chief Culture & Brand Officer
Company data provided by crunchbase