Taylor Corporation · 2 weeks ago
Customer Service Representative (In-Office)
Bloomington, IL - Taylor Print & Visual Impressions Inc.
Full-time
Onsite
Mid Level
$20/hr - $24/hr
4+ years expTaylor Corporation is a dynamic, diversified company with big plans for the future. The Customer Service Representative role is responsible for being the single point of contact for sales representatives, account managers, and customers to resolve inquiries and ensure customer satisfaction.
Media and EntertainmentPublic Relations
Responsibilities
Act as a dedicated (but not exclusive) point of contact for designated accounts, Sales Representative or Account Manager
Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
Assist Sales in understanding details of products, pricing and processes
Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product
Track project status with multiple production facilities
Document and maintain SOP’s as needed for accounts including processes between customer and operation center
Receive complaints from sales and/or customers and document details in operating system
Resolve product or service problems by clarifying the customer’s complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or credit; following up to ensure resolution
Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Partner with sales to build sustainable relationships of trust through open and interactive communication
Provide back-up territory coverage (via phone) in the Sales Representatives’ absence
Calculate price and shipping charges as required
Qualification
Required
Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations
Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences
Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone
Effective time management skills and the ability to manage multiple tasks and prioritize tasks
Excellent problem solving, follow-up, and organizational skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
Preferred
The minimum education required for this position is a High School diploma or equivalent plus 4 years of previous customer service or customer support experience. Associate's Degree preferred
Technical knowledge of commercial printing and finishing helpful
Benefits
Comprehensive benefit package including a choice of several health plans
Dental
Vision
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
A 401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay
Company
Taylor Corporation
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Whitaker
Chief Executive Officer
Jonathon Green
CEO, Bleckley Memorial Hospital
Recent News
2025-10-29
Business Insider
2025-05-16
Business Journals
2024-04-01
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