Surgery Partners, Inc · 18 hours ago
IT Tech - Field Service Technician
Dallas, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expSurgery Partners, Inc is seeking a highly motivated and skilled Field Service Technician to join their team. This role involves providing Tier 1 and Tier 2 support for clinical and administrative applications while ensuring critical systems run smoothly through local travel and on-site support.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Provide Tier 1 and Tier 2 support for clinical and administrative applications
Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment
Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end-users (e.g. nurses, physicians, administrative staff)
Support critical systems such as M365, Nextech, Dialpad and other clinical systems
Maintain and troubleshoot IT hardware
Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms
Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems
Assist with software updates, patches, and backups for critical systems
Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems
Ensure organization compliance with HIPAA and healthcare IT security standards
Respond to and assist in resolving IT security incidents
Monitor ticketing system and other access logs and report irregularities
Enforce password policies and other cybersecurity policies and procedures
Educate users on new software features, updates, and downtime procedures
Develop and maintain user guides, technical documentation, and the IT knowledgebase
Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts
Log, track, and resolve tickets through the service desk system
Triage and prioritize issues based on urgency and impact, escalating when necessary
Perform additional tasks as assigned to support IT operations and organizational goals
Qualification
Required
Associate's degree in computer science, information technology, electronics, network security, or a related field; or completion of a technical/vocational program
2-5 Years in IT support, field service, hardware/software troubleshooting, or related technical roles
Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g. iMedicWare, MedEvolve, Nextech PM/HER, etc.)
Familiarity with HIPAA, data privacy, and IT security regulations
Experience with network connectivity and troubleshooting
Proficiency in Windows OS, office productivity software, and basic networking principles
Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems
Strong troubleshooting skills across hardware, software, and network connectivity
Effective interpersonal and communication skills
Ability to train users, support software rollouts, and manage access controls
Highly organized and consistent in following and creating documentation and procedures
Adaptable and quick to learn in a dynamic clinical setting
Capable of working independently and escalating complex issues appropriately
Skilled in prioritizing and resolving multiple support requests in a fast-paced environment
Collaborative with cross-functional teams, vendors, and stakeholders during technology deployments
Committed to delivering courteous, efficient, and professional IT support
Adheres to organizational customer service standards
Preferred
Bachelor's degree in computer science, IT, or a similar discipline
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Company
Surgery Partners, Inc
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide.
10001+ employees
H1B Sponsorship
Surgery Partners, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.57BKey Investors
Bain Capital Private Equity
2025-12-11Post Ipo Debt· $425M
2024-03-26Post Ipo Debt· $800M
2022-11-21Post Ipo Equity· $800M
Leadership Team
Kevin Hockenson
Group Chief Executive Officer
Nigel Musgrove
Chief Technology Officer
Recent News
2025-12-12
2025-12-11
2025-12-09
Company data provided by crunchbase