NTT Global Data Centers · 18 hours ago
Global Business Process Analyst (GBPA)
United States
Full-time
Remote
Mid, Senior Level
$121K/yr - $171K/yr
5+ years expNTT Global Data Centers is a leading data center provider with over 150 data centers worldwide. The Global Business Process Analyst (GBPA) plays a crucial role in driving operational excellence and business process improvements by analyzing and optimizing processes aligned with enterprise-wide systems and digital strategies.
Information Technology & Services
Hiring Manager
Priyanka Dujari
Responsibilities
Partner with business leaders, GDC stakeholders, and IT to blueprint future-state processes aligned with digital Strategy Realization Office goals
Facilitate workshops to identify business needs, define problem statements, and gather requirements
Conduct end-to-end process reviews (e.g., procure-to-pay, order-to-cash, record-to-report, FP&A) and design optimized 'to-be' processes
Perform fit-gap analysis between current processes and system capabilities; recommend standard functionality over custom development
Translate business requirements into functional specifications, integration designs, and workflow automations
Collaborate with enterprise architects and technical teams to define system interfaces, APIs, and data flow mappings
Support system selection, implementation, and upgrades through vendor assessments, blueprinting, configuration, and testing (SIT/UAT)
Champion the use of digital enablers (e.g., RPA, AI/ML, self-service reporting) to drive continuous improvement
Establish and maintain a living repository of process and systems blueprints to support scalability and governance
Collaborate with data teams to define master data governance, reporting structures, and performance KPIs
Contribute to change management efforts, including training, communications, and adoption planning
Support the development of performance metrics and KPIs to assess process effectiveness and enable data-driven decision-making
Ensure alignment of processes with regulatory, compliance, and ESG reporting requirements
Perform other duties and ad hoc analysis as assigned by the management team
Qualification
Required
Bachelor's degree in Business Administration, Finance, Operations, Information Systems, or a related field
5–8 years of experience in business process analysis, digital Strategy Realization Office, or ERP-enabled process improvement
Experience working in a global, multi-regional organization with horizontal integration challenges
Strong knowledge of ERP systems (e.g., SAP S/4HANA, Workday, ServiceNow, Salesforce)
Familiarity with integration platforms (e.g., MuleSoft, Dell Boomi, Informatica) and API-driven architecture
Hands-on experience with workflow automation tools (e.g., UiPath, Automation Anywhere, Power Automate)
Proficiency in process mapping tools (e.g., Signavio, ARIS, Visio, Lucidchart, BPMN)
Working knowledge of data and analytics platforms (e.g., Power BI, Tableau, Qlik, Snowflake)
Understanding of digital Strategy Realization Office trends including cloud migration, intelligent automation, and ESG reporting
Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions
Excellent facilitation and communication skills to engage both technical and non-technical stakeholders
Strong documentation skills (e.g., process maps, blueprints, functional specs)
Demonstrates a digital mindset—curious, innovative, and eager to adopt new technologies
Ability to work across global, cross-functional teams in a fast-paced, Strategy Realization Office-driven environment
Strong business acumen and understanding of operational strategy and industry trends
Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen)
Knowledge of change management frameworks (e.g., ADKAR, Kotter's 8-Step Model)
Risk and compliance awareness with a focus on customer-centric process design
Demonstrates adaptability, collaboration, and results orientation
Skilled in presenting and implementing clear, structured, and pragmatic change
Boldness to challenge the status quo for the benefit of the business
Preferred
Relevant certifications in business process analysis, digital Strategy Realization Office, or ERP systems
Benefits
Annual bonus
Paid time-off
Medical, dental, and vision benefits
Life and supplemental insurance
Short-term and long-term disability
Flexible spending account
401k retirement plan
Company
NTT Global Data Centers
Global Data Centers is becoming a division of NTT DATA.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Pace, Executive MBA
Senior Vice President, Chief of Staff to the CEO and Real Estate & Facilities
Meghan Krafka
CFO & SVP of Finance
Company data provided by crunchbase