IT Clinic Supp Speclist 1 jobs in United States
cer-icon
Apply on Employer Site
company-logo

Sonrava Health · 14 hours ago

IT Clinic Supp Speclist 1

positionOrange, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Sonrava Health is seeking a Technical Support Specialist I to provide high-quality technical support and customer service. This role involves triaging incidents, resolving routine technical issues, and administering user accounts across multiple systems while ensuring accurate documentation throughout the resolution process.

Health Care
check
H1B Sponsor Likelynote

Responsibilities

Triage and respond to service requests received via phone calls, email, and self-service tickets
Resolve routine incidents and service requests; escalate complex issues to the appropriate next level of support
Maintain clear, timely communication with end users by providing updates on ticket status and resolution progress
Determine priority and severity levels for incoming requests and route tickets to the appropriate support teams
Partner with management to address emergency issues promptly and identify recurring or widespread issues
Accurately enter, track, and update all service requests within the ITSM system
Follow up on tickets at various stages, including shipment tracking, approvals, and vendor coordination
Administer user accounts across multiple systems, including access provisioning and deprovisioning
Perform basic troubleshooting of hardware, software, and peripheral devices
Configure replacement equipment and stage devices for projects and deployments
Ship, receive, and manage IT equipment inventory
Perform additional duties as assigned by management

Qualification

Technical supportCustomer serviceMicrosoft OfficeTechnical certificationsProblem-solvingCommunication skills

Required

High School Diploma or GED required
Proficiency with Microsoft Office applications
1-3 years of experience in a customer service or technical support environment
Availability to work rotating shifts
Excellent phone communication, customer service, and problem-solving skills

Preferred

Bachelor's degree
Experience supporting a high-volume, ticket-driven environment
Willingness to obtain relevant technical certifications for the role

Company

Sonrava Health

twittertwitter
company-logo
Sonrava Health is the parent company of a national family of health and wellness company.
dateFounded in 2022
location
Coppell, Texas, USA
people-size5001-10000 employees
web-link
https://www.sonrava.com

H1B Sponsorship

Sonrava Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Preet Takkar
Chief Executive Officer
linkedin

Recent News

Business Wire
Sonrava Health Welcomes Tony Caskey as President of Clinic Operations for DentalWorks
2025-08-06
Morningstar.com
Sonrava Health Appoints Mikhail Gorbatenko as Senior Vice President of Revenue Cycle Management
2025-07-09
citybiz
Sonrava Health Appoints Mariah Machnikowski As Chief Human Resources Officer, and Greg Michelini As Chief Information Officer
2025-06-13
Company data provided by crunchbase