Mission Housing Development Corporation · 14 hours ago
Resident Services Coordinator (Seniors Sites)
San Francisco, CA, US
Full-time
Onsite
Entry, Mid Level
$29/hr - $32/hr
2+ years expMission Housing Development Corporation is a private nonprofit housing developer that aims to strengthen communities and build equity through affordable housing. The Resident Services Coordinator will facilitate access to resources, advocate for residents, and organize community-building activities to promote self-sufficiency and improve community relations.
FinanceProperty ManagementReal EstateResidential
Responsibilities
Provide general assistance and advocacy related to supportive and social services to all residents; provide up-to-date information and clarification regarding programs such as Medicare, Medical, entitlements, and formal supportive and social services
Research, identify, and link residents with resources such as rental assistance, transportation, adult education, health services, and employment assistance, SSI, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents
Establish relationship with, maintain and also follow up with community service providers
Work closely with Property Management staff and on-site service providers to identify specific supportive needs as related to lease violations and household housing stability. Follow up and update supervisors on the outcome of any referrals provided to Resident Services Coordinator
Compile information and eligibility requirements for neighborhood and City-wide resources
Organize community resource displays with information and applications
Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing
Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events (i.e., annual on-property community activities, Carnaval, Sunday Streets, fundraisers, etc.) – as needed or assigned, during or outside regular business hours
Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: events and programs, health issues, financial literacy, computer training, job searching, and other life skills
Set up office hours at each assigned building and advertise office hours for residents to meet with and request referrals
Recruit and supervise volunteers to assist with programs
Assist residents in building informal support networks with other residents, family members, and friends
Create opportunities for residents to get involved with community activities
Coordinate resident training for leadership roles, such as developing and implementing beneficial programming
Organize onsite community-building events
Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate
Produce a monthly calendar of events and activities
Coordinate with organizing, planning, and executing community-building activities such as Food Access Program and Outreach Campaigns
Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department
Prepare reports regarding services provision and update services plan in accordance with regulatory agreements, Letter of Cooperation, contracts, etc
Submit accurate monthly reconciliations to accounting department in a timely manner
Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve
Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable
Responsible for maintaining a current and updated outlook calendar of activities at assigned sites
Maintain thorough resident files on all work performed, follow up and document outcomes
Document contact with residents, providers, and families. Keep resident files current
Attend appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc
Qualification
Required
Bachelor's degree in related field or two years of experience in community services coordination and social service in lieu of degree
Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds
Experience working with diverse population, low- to moderate-income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
Team player, enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents
Professional commitment to the mission of Mission Housing Development Corporation
Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco
Demonstrated skills in leadership and community-building
Ability to articulate ideas clearly and professionally in both a written and oral manner
Ability to work independently and as part of a team
Ability to maintain confidentiality of sensitive information a must
Ability to follow through and complete job duties when assigned in a timely manner
Sensitivity to issues pertaining to senior population
Ability to troubleshoot and prioritize work
Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate
Good analytical and problem-solving skills
Ability to work in a fast-paced environment
Strong organizational skills
Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet
Preferred
Bi-lingual in Spanish and or additional languages
Benefits
Medical
Dental
Vision
Retirement plan
Company
Mission Housing Development Corporation
A nonprofit, community-based organization creating and preserving high-quality affordable housing, and providing supportive services for residents of low and moderate incomes in the Mission District and throughout San Francisco.
11-50 employees
Funding
Current Stage
Early StageRecent News
The Real Deal
2025-10-25
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