Quest Diagnostics · 1 day ago
Workforce Management Manager - Phlebotomy
Norristown, PA
Full-time
Onsite
Senior Level
5+ years expQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Workforce Management Manager to lead a team of analysts and schedulers. The role involves optimizing staff deployment and resource allocation, including forecasting demand and analyzing performance metrics to ensure service levels are met.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies
Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices
Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts
Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports
Qualification
Required
5+ years leading a remote team
Excellent communication and ability to build strong relationships
Strong collaboration and influencing skills
Bachelor's degree required
Knowledge of Six Sigma or Lean is beneficial
Strong Analytical skills
Ability to prioritize, plan, and organize
Advanced skills in Excel (graphs, pivot tables, and understanding formulas)
Proficient in Microsoft Office suite (PowerPoint, Word, etc)
Responsible for the leadership and development of a team of schedulers and an analyst
Travel between 25-50%
Preferred
Experience in workforce management, forecasting, and/or analytical roles
PSC/IOP leadership experience is a plus
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase