Technical Customer Support jobs in United States
cer-icon
Apply on Employer Site
company-logo

Akkodis Group Nordics · 1 day ago

Technical Customer Support

positionWestminster, CO
timeFull-time
remoteOnsite
seniorityEntry Level
money$23/hr - $24.64/hr
date1+ years exp

Akkodis is seeking a Technical Customer Support for a Contract with a client in Westminster, CO. The ideal candidate will engage with customers to resolve technical and account-related issues while managing high volumes of requests and meeting SLA targets.

Embedded SystemsSoftware

Responsibilities

Engage with customers in a friendly, empathetic, and professional manner across phone, email, chat, and queue channels to understand and resolve technical and account-related issues
Manage and respond to high volumes of customer requests daily while meeting or exceeding service level agreements (SLAs)
Assist customers with account and subscription management, including billing, invoicing, entitlement management, refunds, downloads, and installations
Diagnose and troubleshoot technical issues such as application crashes, extension errors, and product defects, and escalate cases appropriately using internal knowledge resources
Maintain accurate and detailed case documentation, recording customer interactions, troubleshooting steps, and resolutions for all support channels
Proactively manage case queues and backlogs by prioritizing aging requests, applying knowledge base content, and adhering to established communication and incident protocols

Qualification

Technical troubleshootingCustomer serviceAccount managementSaaS experienceCommunication skills

Required

Bachelor's degree or equivalent experience in Customer Support, Information Technology, Communications, or a related field
1–3 years of experience in customer support or technical support, preferably in a SaaS or software‑based environment
Strong customer service and communication skills, with the ability to clearly explain technical concepts in plain language across phone, email, and chat
Experience supporting account management, billing, subscriptions, and technical troubleshooting, with the ability to manage high‑volume queues while meeting SLA targets

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis Group Nordics

twittertwittertwitter
company-logo
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase