OHSU School of Dentistry · 17 hours ago
Client Services Representative 1
US-OR-Portland
Full-time
Hybrid
Entry Level
$25.08/hr - $33.92/hr
2+ years expOHSU School of Dentistry is seeking a Client Services Representative to provide technical support for patient care activities in the laboratory. The role involves performing client services functions, including handling telephone communications, managing test orders, and ensuring accurate billing and reporting.
Higher Education
Responsibilities
Answers multi-line telephone, and provides a pleasant and professional telephone manner as frontline representative of the laboratory
Assists needs of callers in all aspects of laboratory operations
Transfers or refers calls or confers with other areas of lab or hospital as needed
Follows up on all client questions and problems within the same working day
Monitors reports to ensure reconciliation of test orders and send-outs
Identifies, resolves, and actively participates in resolving service issues
Performs other client services duties such as: phoning abnormal and critical results, generating and faxing reports, reporting results for interpretive tests, mailing outpatient and doctor reports, providing pricing and price lists, etc
Scans reports, results, and maintains paper and electronic document systems to allow easy retrieval of paperwork
Performs troubleshooting for referred tests, such as ARUP Exception Handling and monitoring overdue specimen reports
Orders tests from outside locations that are faxed or brought by patients to the lab in Epic
Accurately enters results of referred tests into the lab computer
Reviews and verifies results, files reports, maintains orderly paper information system
Retrieves results from electronic referral lab websites and portals for entry into LIS
Using Hospital Information System, checks for previous patient information, obtains and enters current insurance information, interfaces with patient accounts office as necessary
Corrects billing errors for all departments using Beaker reports
Bills tests using established procedures
Monitors test receipt, ensures tests are sent to the appropriate referral lab, and ensures test information is filtered to the appropriate individuals
Cancels and credits tests as necessary or forwards to LIS billing specialist for crediting
Trains new employees
Assists with miscellaneous tasks as requested, such as organization of electronic filing system, maintaining inventory, special projects, etc
Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct
Completes competency exercises, annual review of policy & procedure manuals and safety review
Attends and participates in training programs and staff meetings
Ability to work independently within established guidelines, to adjust to rapidly changing priorities, to communicate and work effectively within a group
Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations
Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times
Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork, and customer service skills
Qualification
Required
Associate's Degree and 2 years experience in a customer service role and familiarity with medical terminology; OR 4 years experience in a customer service role and familiarity with medical terminology
1 year clinical or research lab experience
knowledge of basic laboratory techniques
knowledge of laboratory terminology, equipment, and materials
familiarity with medical terminology
knowledge of basic math and ability to follow formulas accurately
ability to keep accurate records in conformance with laboratory procedures
ability to follow written and verbal procedures (instructions)
has demonstrated exceptional customer service and telephone communication skills
Training or experience demonstrating proficiency with healthcare/lab information systems
ability to carry and lift up to 30 lbs
ability to stand or sit for 4-8 hours depending on the tasks assigned
ability to bend, reach, and carry as required for assigned tasks
ability to utilize simple and complicated laboratory equipment and computers
ability to utilize multi-line phones, pagers, dictation equipment, and office equipment
Preferred
Bachelors degree
Training or experience demonstrating the
Company
OHSU School of Dentistry
The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high-quality care and community programs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase