The Classic Center · 12 hours ago
Arena Guest Services Internship
Athens, Georgia, United States
Internship
Onsite
Intern
$15.85/hr - $15.85/hrThe Classic Center is offering a Guest Services Internship at the Akins Ford Arena, providing hands-on experience in event operations and customer service. The intern will support various aspects of guest services including event coordination, crowd management, and accessibility services in a fast-paced live entertainment environment.
Events
Responsibilities
Assist the Guest Services Manager in executing Guest Services operation for arena events
Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning
Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs
Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics
Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience
Create and post event signage
Identify and resolve minor customer issues; escalate as appropriate
Participate in internal departmental meetings when schedule allows
Support safety and emergency procedures consistently
Complete data entry and generate reports as needed
Print and distribute event documents, meeting agendas, event briefings, etc
Other duties as assigned
Qualification
Required
Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields
A cover letter and résumé are required for consideration
Applicants must be eligible to receive academic credit through their college or university
Excellent communication and interpersonal skills
Ability to multitask and operate effectively in fast-paced, public-facing environments
Demonstrated initiative and ability to work independently
Ability to stand and move for extended periods
Availability for flexible hours, including nights, weekends, holidays, and extended event days
Must successfully pass a drug screening and background check
Company
The Classic Center
The Classic Center is an events services company offering wedding and meeting space.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie Childers, CPA, MBA
Chief Financial Officer
Company data provided by crunchbase