DoorDash · 22 hours ago
Team Lead, IAM
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $144K/yr
4+ years expDoorDash is a technology company that connects customers with their favorite local and national businesses. As a Team Lead on DoorDash’s Inside Post-Sale team, you will lead a team of Success Managers, focusing on driving customer growth, retention, and long-term partnerships for Virtual Kitchen merchants.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead a team of Success Managers supporting Virtual Kitchen merchants, driving customer growth, retention, and long-term partnerships
Drive performance by ensuring team-level KPIs, forecast accuracy, and pipeline hygiene meet or exceed expectations
Coach behavior by diagnosing performance gaps and developing skills that directly impact outcomes in complex, multi-brand merchant portfolios
Own execution by holding your team accountable to standards in systems usage, merchant engagement, and operating rhythms
Project manage by serving as DRI for pilots, initiatives, and process improvements related to Virtual Kitchen post-sale strategy
Build talent by interviewing, hiring, onboarding, and developing Success Managers capable of navigating Virtual Kitchen complexity
Qualification
Required
4+ years of experience in a client-facing, inside sales, or success role
Demonstrated mentorship, coaching, or informal people leadership experience
Strong performance management and coaching skills, with a focus on behavior change, not just outcomes
Comfortable supporting complex merchant models, such as Virtual Kitchens, multi-brand, or portfolio-based accounts
Experience leading projects or initiatives and driving execution across teams
Operationally strong, with experience using CRM, forecasting, and reporting tools to manage performance
Bias for action, learning, and continuous improvement, and foster accountability and teamwork within your team
Benefits
Comprehensive health benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-22
Business Wire
2026-01-21
Company data provided by crunchbase