Del Norte Credit Union · 13 hours ago
Knowledge and Development Instructor - Santa Fe, NM
Santa Fe,NM,US
Full-time
Hybrid
Mid Level
$24.69/hr - $30.86/hr
3+ years expDel Norte Credit Union is a community-focused financial institution that values continuous learning and employee development. The Knowledge & Development Instructor will create and deliver engaging training sessions, develop learning materials, and work collaboratively with teams to enhance employee skills and service quality. This role is essential in fostering a positive learning culture within the organization.
BankingFinancial Services
Responsibilities
Facilitate engaging in-person and virtual training programs, workshops, and specialty sessions using effective adult-learning methods and instructional design principles
Design, update, and maintain high-quality training materials that promote critical thinking, skill mastery, knowledge transfer, and behavior change
Create positive, professional learning experiences through clear communication, effective feedback, and an approachable facilitation style
Assess learner needs in real time and adjust delivery to support comprehension, confidence, and performance
Track learner progress through assessments, observation, and feedback, and use insights to improve training effectiveness
Stay current on industry regulations, credit-union procedures, and learning best practices, update content accordingly
Collaborate with managers, stakeholders, and Knowledge Management to identify learning needs, integrate organizational knowledge, and support process improvement
Maintain strong knowledge of credit union products, services, policies, and compliance requirements
Contribute to L&D team initiatives including curriculum design, project work, metrics, and cross-training
Demonstrate professionalism and support the credit union’s mission, vision, and values in all learning interactions
Participate in ongoing professional development and complete required compliance training
Perform additional duties as needed to support organizational learning
Qualification
Required
Three to five years of similar or related experience including training, learning and facilitation
Experience in financial services desired
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Must demonstrate solid leadership, teamwork, customer service, communication and problem resolution skills
Ability to handle sensitive information with complete confidentiality and professionalism
Professional appearance, demeanor
Excellent verbal and written communication skills
Demonstrated critical thinker
Proactive learner
Strong organizational skills
Demonstrated cognitive ability, creativity
Demonstrated emotional intelligence
Multi-cultural competency
Effective multi-tasking and time management
Willing and eager to exceed expectations
Proficiency with Windows, MS Office, PowerPoint, Excel, calculation
May require sitting or standing for extended periods of time; ability to lift up to 30 lbs
This role may occasionally require flexible or non-traditional hours to support training needs
Travel between branch locations is expected, so reliable transportation is necessary
Preferred
Experience with Zoom facilitation and e-learning software is a plus
Experience with LMS is a plus
Benefits
Medical, Dental and Vision insurance. Available the first of the month following date of hire.
401(k) - Traditional or Roth
Spanish Speaking Incentive
Paid Time Off
Eleven paid holidays/year
Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
Wellness Reimbursement Plan
Educational Reimbursement Program and Development Programs.
Company
Del Norte Credit Union
Del Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deb Salazar
Chief Experience Officer
Kevin Southwick
Chief Member Business Officer
Company data provided by crunchbase