Keches Law Group · 12 hours ago
Help Desk Technician
Milton,MA,US
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expKeches Law Group, P.C. is a well-established law firm with multiple offices, seeking an experienced IT support professional to provide advanced end-user support and assist with ongoing IT projects. The role involves troubleshooting technical issues, managing IT resources, and supporting various software and hardware systems across the firm.
Law EnforcementLegalMedical
No H1B
Responsibilities
Provide support for both routine and complex technical issues across all firm locations
Provide advanced technical support and guidance to internal and remote users
Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes
Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals
Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls
Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams)
Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management
Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems
Support and troubleshoot VoIP and telephony systems, including desk phones and softphones
Maintain and manage file shares, permissions, and access rights across the organization
Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink)
Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax)
Partner with IT leadership on projects, system upgrades, migrations, and process improvements
Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies
Assist with training and knowledge sharing
Create, maintain, and improve IT documentation, SOPs, and knowledge base articles
Assist with asset management, inventory control, and vendor coordination as needed
Qualification
Required
Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.)
2–6+ years of experience in an IT support or help desk environment
Strong working knowledge of Windows 10/11, basic macOS support, and enterprise endpoint management
Proven experience administering Microsoft 365, Active Directory, and Group Policy
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Experience supporting email systems, spam filtering, and email security best practices
Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment
Ability to travel between office locations less than 20% of the time
Preferred
Experience working in a professional services or legal environment is a plus
Benefits
Discretionary bonuses
Commissions
Other incentives
Company
Keches Law Group
Keches Law Group handles personal injury, workers' compensation, social security, medical malpractice, and employment law claims.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Timothy Blacquier
Chief Operating Officer
Brian Dever
partner
Recent News
2026-01-09
2025-10-06
2024-11-09
Company data provided by crunchbase