DTEX · 16 hours ago
Customer Success Manager (US, Remote)
United States
Full-time
Remote
Senior Level
$140K/yr - $200K/yr
7+ years expDTEX Systems is a leader in Insider Risk Management and is seeking a dynamic Customer Success Manager to drive customer satisfaction and account growth. The role involves managing post-sales relationships, assisting customers with product navigation, and identifying upsell opportunities to maximize customer value from DTEX investments.
Business IntelligenceCyber SecurityPredictive AnalyticsRisk ManagementSecuritySoftware
Responsibilities
Serve as the primary point of contact for an assigned portfolio of customers in all aspects of the post-sales relationship
Conduct Account Planning alongside Sales and i3
Assist customers with setting up and navigating DTEX InTERCEPT and Pulse
Expand customer commercial relationship and identify relevant upsell opportunities
Partner with Sales team to bring relevant upsell opportunities to closure
Ensure timely completion of customer facing deliverables such as executive business reviews, support, investigation, and professional services requests with the support of internal department representatives
Assist in creating training courses and educational materials
Engage with increasingly senior levels of the customer organization to evangelize DTEX products and services
Work internally and with customers to translate complex technical requirements into implemented solutions
Advocate for needs as the customers’ voice within DTEX
Provide insight and technical knowledge to other internal groups as needed
Educate customer on best practices for DTEX platform usage
Triage technical issues and drive issue escalation within DTEX Support and Engineering
Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features
Qualification
Required
7+ years of experience in a customer-facing customer success, operations, project or account management role
Excellent communication (written and verbal) skills, both internally and externally
Demonstrated competency communicating with executive, manager and individual contributor levels
Accountability and personal organization
Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources
Security domain knowledge is essential
Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables
Ability to handle a broad portfolio of competing customer needs
Ability to convey customer concerns to different internal stakeholders (Support, Development
Preferred
Experience with complex SaaS solutions
Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Splunk, Google SecOps, Microsoft Sentinel)
Strategic understanding of integration methods and use cases
Benefits
Fully remote company
Comprehensive health, vision, and dental coverage
Flexible time off
Company computer hardware of your choice
Work from home setup reimbursement
Wellness perks including access to mental healthcare, gym discounts and personal care concierge
Virtual events, happy hours, trivia, and fun
Monthly Internet & Phone Reimbursement
Opportunities to learn and grow
Company
DTEX
DTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$122.53MKey Investors
CapitalGNorthgate CapitalNorwest
2024-03-05Series E· $50M
2020-05-06Series D· $17.5M
2018-12-26Series C· $0.5M
Leadership Team
Bahman Mahbod
President & CEO
Marshall Heilman
Chief Executive Officer
Recent News
Norwest
2025-12-01
Company data provided by crunchbase