RealPage, Inc. · 15 hours ago
Director, Training
US-TX-Richardson
Full-time
Hybrid
Director/Executive
10+ years expRealPage, Inc. is seeking a Director of Customer Training to lead the strategy and execution of customer-facing training programs. This role involves overseeing a team of trainers and collaborating with product teams to ensure training content aligns with customer needs and company goals.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Develop and execute a comprehensive customer training strategy aligned with business objectives and goals
Lead and mentor a team of training professionals, ensuring high-quality delivery and continuous improvement
Design scalable training programs using instructional design best practices, including webinars, workshops, certifications, and learning paths
Facilitate high-impact training sessions for customers, both virtually and in-person
Partner with Product Owners to stay current on product updates and ensure training content reflects the latest features and workflows
Build strong relationships with customers to understand their training needs and tailor solutions accordingly
Collaborate with Customer Success, Support, Implementation and Sales teams to align training with customer lifecycle stages
Monitor training effectiveness through KPIs, feedback, and analytics; iterate programs based on insights
Advocate for the voice of the customer in training and enablement initiatives
Qualification
Required
10+ years specific experience
Proven experience in instructional design and adult learning principles
Guide others in skill development, career growth, and problem-solving
Excellent project management and organizational skills
Strong facilitation and presentation skills across diverse audiences
Demonstrated ability to build and maintain customer relationships
Familiarity with RealPage products, especially RealPage Accounting
Experience with financial software (RealPage Accounting or equivalent)
Experience with data and analytics platforms (AIRM, BI, Revenue Management, etc.)
Ability to lead cross-functional initiatives and influence stakeholders
Strong written and verbal communication skills
Proficiency with presentation software: PowerPoint, Teams/Zoom etc
Preferred
Deep understanding of RealPage's full product suite
Experience in property management or real estate technology
Familiarity with customer success methodologies and enablement strategies
Experience with data visualization and storytelling using analytics tools
Background in SaaS or enterprise software training
Certification in instructional design, facilitation, or training (e.g., CPTD, ATD)
Experience with change management and organizational development
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
Company data provided by crunchbase