Federal Reserve Bank of Atlanta · 1 day ago
IT Client Services Expert (Jacksonville, FL)
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFederal Reserve Bank of Atlanta is seeking an IT Client Services Expert to provide end-user support for hardware and software. The role involves maintaining technology devices, ensuring customer satisfaction, and supporting local IT projects while adhering to compliance requirements.
BankingFinanceFinancial Services
Responsibilities
Maintains all aspects of the end user technology device and software life cycle (prepare, configure, deploy, maintain, and replace)
Provides maintenance and support for limited complexity client products, including software and hardware
Adheres to compliance requirements of enterprise security and software licensing guidelines while performing duties
Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests and issues while maintaining all tickets assigned
Communicates with customers at initial contact, working to ensure rapid resolution, follow-up with the customer to confirm satisfaction with the resolution and offering training
Supports the implementation of National IT and local projects
Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise incident management procedures
Demonstrates commitment to innovation and continuous development and learning to keep up to date on new technologies, techniques, and methodologies
Creates, Edits, and Utilizes knowledge articles in the System IT Knowledge Management tool
Provides maintenance and support for moderately complex client products, including software and hardware
Evaluates various technology solutions and products, e.g., hardware, software, or automation and makes recommendations for testing and implementation
Manages small to medium projects including planning, scheduling, and delivery
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
Incident Resolution
Incident Ticketing Processes
Hardware / Software
Wireless and Networking
PC Security
Preferred
Associate Degree or 2 years equivalent experience
Two to Five years preferred
Microsoft Certifications
Company
Federal Reserve Bank of Atlanta
Federal Reserve Bank of Atlanta offers to promote consumer protection and community development.
1001-5000 employees
H1B Sponsorship
Federal Reserve Bank of Atlanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Raphael Bostic
President and Chief Executive Officer
Cheryl Venable
First Vice President and Chief Operating Officer
Recent News
2025-12-23
2025-12-16
Investing.com
2025-12-15
Company data provided by crunchbase