Citizens · 15 hours ago
Communications Director, Executive Communications
200 Station Drive, Westwood, MA, 02090, US
Full-time
Hybrid
Lead/Staff
$137K/yr - $175K/yrCitizens is seeking a proactive, high-energy, strategic communications practitioner to lead Executive Communications. This VP/Director-level role is responsible for designing and executing integrated communications strategies that elevate the voice of our CEO and key senior executives, enhance executive visibility across internal and external audiences, and shape the bank’s reputation as a bold, forward-looking industry leader.
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Responsibilities
Develop and execute high-impact, integrated thought leadership programs, including targeted speaking opportunities, for the CEO and other senior executive leaders, aligning messaging with business goals and Citizens’ bold change initiatives
Create compelling content for external speaking engagements, media interviews, community events, social media, and internal communications
Drive senior executive visibility through storytelling that positions Citizens as a leader in transformation and innovation
Serve as a trusted advisor to senior executives, crafting authentic, consistent, and energizing messaging for diverse audiences
Prepare speeches, presentations, and executive communications that translate complex topics into clear, engaging narratives
Collaborate with Marketing, Events, and Public Affairs to amplify executive reach and impact
Integrate transformation themes into CEO communications, ensuring alignment with Citizens’ 'Reimagine the Bank' initiative and Transformation Office
Partner with the Transformation Office and senior leaders to connect CEO messaging to the bank’s evolving culture, strategy, and priorities
Support CEO media relations efforts, securing strategic placements and amplifying key messages nationally and in priority markets
Develop and maintain relationships with key media contacts and identify opportunities for earned coverage that advances key narratives and delivers against business priorities
Establish and execute internal programming to drive colleague alignment around the CEO’s vision and corporate strategy
Plan and develop content for bi-yearly leadership meetings, including senior executive presentations, outside speaker, development workshops and content connection points across senior executives
Qualification
Required
Proven leadership in strategic storytelling, CEO/executive communications, and thought leadership
Exceptional writing, editing, and verbal communication skills; ability to translate complex topics into clear, engaging content
Strong media relations experience, including pitching, securing coverage, and managing interviews/events
Outstanding organizational, project management, and stakeholder engagement skills
Bachelor's degree in Communications, Public Relations, Journalism, or related field required
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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