Town of Little Elm · 2 days ago
IT System Administrator III
Little Elm, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe Town of Little Elm is seeking an IT System Administrator III to lead the implementation, monitoring, maintenance, and troubleshooting of software and hardware systems. This role involves coordinating new technologies, managing support requests, and ensuring compliance with established policies and standards while providing excellent customer service.
GovernmentOffice AdministrationProperty DevelopmentProperty Management
Responsibilities
Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers
Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider
Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases
Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy
Performs analytical and technical work through enterprise systems that support assigned Town business applications
Works closely with Town departments as needed to understand and identify user computer system and equipment needs
Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation
Develops and assists with inventory and related controls for all computer equipment
Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines
Maintains knowledge of Windows server and desktop operating systems
Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services
Provides backup support in Cisco Unity and Meraki network environment
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment
Assists with installation of all new software for each department as may be required
Assists with Town-related special projects
Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed
Has knowledge of police/fire RMS systems
Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems
Identifies, researches, and resolves technical issues associated with all servers and workstations
Supports remote end-users via telephone, in person, or other means
Answers questions and provides information to the end users related to business systems
Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable
Qualification
Required
Bachelor's degree in computer science, information technology, information science, or related field
Eight years of experience in related technology support services
Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms
Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems
Excellent customer service skills
Ability to establish and meet deadlines
Self-motivation and the ability to work independently in the absence of supervision
Ability to establish and maintain good relationships with supervisors and other personnel
Demonstrate a willingness to perform duties in a team environment
Knowledge and skill in the use of a computer and servers
Skills coordinating and managing multiple projects and/or assignments
Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions
Good oral and written communication skills; and the ability to understand and carry out oral and written instructions
Knowledge of technological terminology typically encountered in an Information Technology environment
Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping
Good verbal fluency and knowledge of English grammar, punctuation, and spelling
Ability to work with detailed information for sustained periods of time
Ability to work on-call hours which will include nights and weekends
Ability to create and maintain technical documentation and teach others the skills contained within that documentation
Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form
Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines
Must be bondable
Must possess a valid Texas driver's license
Preferred
Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification
Intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management
Company
Town of Little Elm
Town of Little Elm is a government administrative office for the active community for residents and visitors of all ages.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Hugene Purdy
CEO Empowered 4 Purpose Nonprofit
Shea Rodgers
Chief Information Officer
Company data provided by crunchbase