IT Service Desk Intern jobs in United States
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Janus Henderson Investors · 22 hours ago

IT Service Desk Intern

positionDenver, CO
timeInternship
remoteHybrid
seniorityIntern
money$25/hr - $25/hr

Janus Henderson Investors is committed to helping clients achieve superior financial outcomes through disciplined investments and world-class service. They are offering a 10-week summer internship program focused on providing first-hand experience in IT support and service desk operations, including taking support calls and resolving customer issues.

Asset ManagementFinanceFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Be part of the Service Desk team and take support calls, review ticket queue for incoming work and raise tickets
Work with colleagues to resolve customer issues and provide feedback to our internal requestors
Review Service Desk ticket queues in ServiceNow, proactively work incidents and requests as they arise
May be required to adhere to agreed upon schedule as part of the Service Desk team
Carry out other duties as assigned

Qualification

Computer ScienceIT systems knowledgeMicrosoft technologiesServiceNowMicrosoft O365Collaboration toolsPC hardware understandingNetwork basicsCommunication skillsProblem-solvingMotivation to learn

Required

A college sophomore or junior pursuing a Bachelor's or higher degree in Computer Science or a relevant subject
General knowledge of IT systems and applications
Knowledge of Microsoft technologies and Windows platform
Understanding of Microsoft office products including Outlook
Ability to identify, isolate and resolve IT problems / requests with training / coaching and under guidance
Ability to communicate over the phone to end users how to resolve issues they are facing
Motivation to learn and investigate solutions of issues that arise
Candidates must be enrolled as a full time student at the time of the internship

Preferred

Knowledge of Microsoft O365
Knowledge of collaboration tools e.g. Zoom, Teams
Basic level understanding PC / laptop hardware
Basic understanding of Networks (LAN, WAN)
ServiceNow basic level understanding

Benefits

Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours

Company

Janus Henderson Investors

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Janus Henderson Investors is an asset management company that provides investment products and portfolio management services to its clients.
dateFounded in 2017
location
London, England, GBR
people-size1001-5000 employees
web-link
https://www.janushenderson.com/henderson

H1B Sponsorship

Janus Henderson Investors has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (22)

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
General Catalyst
2025-12-22Private Equity
2025-12-22Acquired
2017-05-30IPO

Leadership Team

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Roger Thompson
Group CFO
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Company data provided by crunchbase