Goodwill Industries of Southeastern Wisconsin, Inc. · 21 hours ago
ELEVATE Case Coordinator
Kenosha, Wisconsin, United States
Full-time
Onsite
Entry, Mid Level
$19.45/hr - $27.26/hr
2+ years expGoodwill Industries of Southeastern Wisconsin, Inc. is seeking an ELEVATE Case Coordinator responsible for providing a full range of case management services to the Five County Demonstration Project. The role involves coordinating schedules, maintaining communication with various specialists, and ensuring effective case management for participants.
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Responsibilities
Responsible for providing full range of case management services to the Five County Demonstration Project (FCDP) caseload as well as coordinating schedules with the Lead Employment Support Specialist
Work independently, maintaining accurate and complete participant files and caseload database
Provide intensive case management services ensuring communication, productivity and timeliness
Act as the liaison between Child Support and Goodwill
Facilitate one-on-one appointments with clients on a regular basis and providing follow up services
Make the initial high-level assessment as to what specific services are needed and work with clients to develop a personalized service plan that provides for individualized assistance for the participant
Introduce the program, protect the clients rights, and enroll all eligible participants
Attend meetings with the state, Goodwill and Child Support
Work with the Child Support Supervisor to establish clean communication between the program and other community partners providing supports to the program participants
Facilitate setting up workshops and referring participants to the workshops
Ensure Child Support is aware of participation of all clients at all times
Enter data into WWP, KIDS, NCPATS and Excel
Refer clients to workshops, job fairs, hiring events, and to other social service resources as necessary
Act as a contact person for any problems and questions from the clients
Create monthly reports for employment, attendance, referrals, highlights and events
Work with participants in need of work supports
Track attendance at appointments, identify reasons for missed appointments and assist in making new appointments
Safeguard personal identifying information if there are safety and or confidentiality issues related to privacy or good cause for case participants
Report on attainment of child support and employment goals as well as other agreed upon goals in the service plan
Coordinate with other agencies working with mutual clients
Assess participant for job readiness, education and training needs, support needs and potential exemption
Maintain a safe and orderly work environment
Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change
Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues
Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations
Community Engagement: Champions Goodwill s community engagement initiatives and serves as an ambassador for Goodwill in the wider community
Responsible for completing other duties/responsibilities as assigned
Qualification
Required
Bachelor's Degree in human services or in a related field and two years work experience in a related field
Valid Driver's License and access to an insured vehicle for use in the performance of the job functions
Ability to develop case plans and monitor progress
Ability to establish a sound working relationship and communicate with both participants and other agency staff
Ability to advocate for participant needs and negotiate appropriate and effective services
Ability to identify specific employment assets and barriers and prescribe appropriate services
Knowledge of poverty and its impact on the personal, social, and vocational development of ELEVATE participants
Ability to maintain accurate and complete documentation in an efficient record keeping system
Ability to communicate to the Child Support Agency regarding participant compliance
Ability to multitask efficiently in a fast-paced work environment
Ability to apply effective interviewing and relationship building techniques
Ability to move throughout office areas
Ability to effectively and professionally communicate in written and verbal form with participants, employees, and other agencies staff
Ability to visually monitor work area
Ability to manipulate computer/typewriter keyboard
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
Retirement plan
Paid time off (PTO)
And more
Company
Goodwill Industries of Southeastern Wisconsin, Inc.
Goodwill Industries of Southeastern Wisconsin, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jacqueline E. Hallberg
President & CEO
Recent News
The Business Journals
2024-04-27
2024-02-19
2024-02-19
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