ITG Brands · 13 hours ago
VP, Americas Customer Service, Planning Logistics
North Carolina, United States
Full-time
Hybrid
Director/Executive
15+ years expITG Brands is the third-largest tobacco company in the USA, committed to consumer-centric innovation and operational integrity. The VP of Americas Customer Service, Planning Logistics will lead the strategy for customer service and logistics, ensuring high levels of customer satisfaction and operational excellence while driving initiatives to enhance supply chain performance.
Tobacco
Responsibilities
Develop and drive the overall strategy for customer service, planning, and logistics
Integrate and align these functions to support the Company's broader business objectives
Collaborate with cross functional teams to integrate and align planning, customer service, and logistics functions
Develop and implement strategies to enhance customer satisfaction and operational efficiency. Lead customer service operations, ensuring high levels of customer satisfaction
Collaborate with other areas to develop organization-wide initiatives to proactively inform and educate customers
Develop improvement plans in response to customer concerns or complaints
Promote alignment by understanding and communicating customer needs and requirements throughout the organization
Responsible for management of all logistics operations, including transportation, warehousing, and distribution
Drive strategic initiatives to enhance overall supply chain performance and customer satisfaction
Provide significant input to the Company’s overall supply chain strategy, consistent with Global initiatives and best practices
Lead entire supply chain function, including demand forecasting and production planning
Focus resources on continuous improvement of the movement of materials through various production processes and establish key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis
Qualification
Required
Bachelor's degree in supply chain management, Business Administration, or a related field of study
15+ years of progressive experience in supply chain management, customer service, logistics, or related field
10+ years of experience in a senior leadership role overseeing multiple functions such as planning, customer service, and logistics
Proven track record of managing complex, global supply chain operations in a large, multinational company
Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
Best in class workflow management practices and thought leadership
Leading effective process design, change to workflow and transformation within a dynamic, fast paced environment
Supply chain management software and technologies
Translating business strategy into portfolio planning, process and workflow solutions
Deploying a collaborative approach in identifying and understanding areas for improvement
Co-creating with stakeholders to design and deliver process and workflow plans
Oral and written communication
Navigating change and transformation in large complex organization
Problem/situation analysis
Effective time and task management
Multitasking capabilities
Flexibility and adaptability
Drive operational efficiency and cost-effectiveness while maintaining high levels of customer satisfaction
Plan, organize, prioritize and manage projects or programs
Influence stakeholders at all levels
Maintain effective working relationships
Demonstrate critical thinking
Travel internationally & domestically, as needed
Preferred
Master's degree in supply chain management, Business Administration, or related field
Consumer product industry experience
Certified Supply Chain Professional (CSCP)
Certified in Production and Inventory Management (CPIM)
Certified Professional in Supply Management (CPSM)
Benefits
Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
Dollar for dollar 401k match up to 6% and 5% annual company contribution
15 Company-paid holidays
Generous paid time off
Employee recognition and discount programs
Education assistance
Employee referral bonus program
Hybrid workplace – remote / in office
Summer hours
Casual dress policy Monday through Friday
Company
ITG Brands
America’s third-largest tobacco company and a member of the globally recognized Imperial Brands PLC family.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Reed
Chief Executive Officer
Andrew Clarke
Executive Vice President & CFO
Recent News
bloomberglaw.com
2025-09-24
News is my Business
2025-06-19
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