PreSales Collective · 22 hours ago
Sr. Solution Consultant - HCM
California, United States
Full-time
Onsite
Senior Level
$126K/yr - $189K/yr
5+ years expPreSales Collective is a Fortune 500 company and a leading AI platform focused on managing people, money, and agents. They are seeking a passionate and driven Sr. Solution Consultant to join their HCM Customer Engagement & Renewals team, where the primary focus will be on customer retention by driving product adoption and finding opportunities to expand product usage.
Communities
Responsibilities
Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption
Identify and address any roadblocks hindering product adoption
Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment
Establish and maintain strong relationships with key customer team members
Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation
Understand customer needs and challenges to recommend relevant solutions
Gather customer feedback and share insights with product development teams
Analyze customer data and usage patterns to find opportunities for upselling and cross-selling
May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies
Stay informed about new product releases and features to identify potential use cases for existing customers
Ability to travel up to 50% across the US
Qualification
Required
7+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
7+ Workday product knowledge across the HCM suite
5+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
5+ Workday product knowledge across the HCM suite
Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service
Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely
Discovery Skills: Experience in leading open-ended conversations to uncover opportunity without pre-determined prompts
Presentation Skills: Confident and engaging presentation style, with the ability to tailor presentations to different audiences
Problem-Solving Skills: Strong analytical and problem-solving skills, and effectively identify and addressing customer challenges
Collaboration: Ability to work effectively with cross-functional teams, including sales, value and product development
Industry: Understanding of industry best practices and trends
Customer Success: Familiarity with existing Workday Success Plans and other CX motions
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
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