Manhattan Strategies · 13 hours ago
Director of Operations
New York, NY
Full-time
Onsite
Director/Executive
$151K/yr - $169K/yr
10+ years expManhattan Strategies is an independent consulting firm focused on visual storytelling for leading brands. They are seeking a Director of Operations to oversee workflow and internal execution, ensuring smooth operations as the firm scales.
AnimationConsultingDigital MarketingVideo
Responsibilities
The Director of Operations will oversee firm-wide workflow and day-to-day operations, ensuring work moves efficiently and consistently across teams
They will serve as a trusted operational partner to senior leadership, translating priorities into execution
This role owns core business operations including invoicing workflows, payroll coordination, contracting, vendor management and administrative systems, and acts as a central point of integration across practice areas to identify and resolve operational risks or breakdowns
The Director will support the firm’s people systems and organizational health, partnering closely with leadership and team leads on onboarding, role clarity, performance cycles and internal communication
While this role does not include direct people management, it plays a key role in enabling managers and teams by supporting workflow coordination and operational problem solving, reinforcing a culture of performance, integrity and pride
The Director will design, document and refine firm-wide processes, systems and workflows that allow Manhattan Strategies to scale without sacrificing quality or speed
This includes evaluating and improving internal tools related to operations and workflow management, simplifying handoffs, clarifying ownership and maximizing efficiency across teams to ensure the firm’s internal operations keep pace with its growth
Qualification
Required
10+ years of experience in operations, business management, or similar senior roles, preferably in a professional services, agency or consultancy environment
Demonstrated ability to operate effectively without direct authority, earning trust through judgment and execution
Strong organizational skills and a track record of reliability and follow-through
Experience improving workflows, systems and operational processes in growing organizations
Comfort working closely with founders and senior leaders on sensitive and high-impact matters
Clear, direct communication style
Bachelor's degree required; advanced degree a plus
Benefits
Bonus eligibility
401(k) with company match
Paid family leave
Healthcare and dental insurance
Company
Manhattan Strategies
Manhattan Strategies is a design studio and communications firm that offers public affairs, digital marketing and brand identity services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Maxwell Morgan
Managing Principal
Recent News
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